Express Scripts FoundationCareers at Express Scripts
Employee Stories
Shannon L., Employee Since 2001, Patient Care Advocate
Tempe, Arizona
Her Role at Express Scripts
"Providing the customer with top-notch customer service, so that they never have to second guess the call after hanging up."
Why She Chose Express Scripts
"I chose Express Scripts because of its diversity and the scope and number of departments you can work in."
How Express Scripts Differs from Other Companies
"The people I work with are very down-to-earth and have great senses of humor."
Memorable Express Scripts Experience
"I dealt with a patient that had cancer. Whenever she would call, she only requested to speak with me. The patient later mailed me a plaque with an angel on it to let me know how much she appreciated me. To this day, I still have that plaque on my desk."
Johanna V., Employee Since 2005, Senior Product Manager, Home Delivery
St. Louis, Missouri
Her Role at Express Scripts
"Our team is dedicated to enhancing the overall customer experience. Providing a positive Home Delivery experience is our first priority. We focus on meeting the needs of our patients through improving our Home Delivery products, creating new and innovative services, and working with our operational teams on service delivery."
Why She Chose Express Scripts
"When my husband and I relocated to St. Louis, I was able to stay with Express Scripts. The company has a good reputation and a very forward outlook — Express Scripts is a trendsetter in the Pharmacy Benefit Management (PBM) industry."
How Express Scripts Differs from Other Companies
"There is a lot of room to grow your career within Express Scripts, as it's a very diverse company with lots of opportunities."
Memorable Express Scripts Experience
"Knowing that my work impact people’s lives every day is a rewarding feeling. We know we are here to serve the members and make Home Delivery easy and cost effective."
Jim C., Employee Since 2008, Credit & Collection Associate
Lake Mary, Florida
His Role at Express Scripts
"I service customer accounts and work with them to resolve their needs."
How Express Scripts Differs from Other Companies
"The most obvious difference is being part of a company where employees work in unison. At Express Scripts, there is a team atmosphere, as opposed to everyone looking out for their own interests, which was a popular mentality in my previous workplaces."
The Culture at Express Scripts
"It is a close-knit, employee-oriented company that values teamwork and self-expression."
Memorable Express Scripts Experience
"I'm impressed with the many charitable organizations that Express Scripts works with throughout the year. Numerous employees give freely of their time and resources to help others in need."
Julie J., Employee Since 2006, IT Director
Bloomington, Minnesota
Her Role at Express Scripts
"I'm responsible for the application engineering and project delivery for many different systems, providing overall direction and guidance to drive organizational strategy and creating a culture that encourages employee growth."
Why She Chose Express Scripts
"Throughout the interview process, I was very impressed with the Express Scripts' leadership team, the culture and the opportunities to further grow my skills as a leader."
How Has Express Scripts Added Value to Your Career?
"Leadership development and succession planning are priorities for the organization. After only two years in my first position as IT Director of Quality Assurance, I had the opportunity to move to where I am now. Each new experience provides greater exposure to the business as a whole, as well as a personal challenge to develop my skills, preparing me for the next challenge."
Memorable Express Scripts Experience
"When Express Scripts was awarded the contract for the U.S. Department of Defense TRICARE Pharmacy Program. Our teams worked very hard to put together the proposal, and it was very exciting when we heard we won the bid, knowing that the work ahead of us will directly support our servicemen and women."
