Express Scripts FoundationResearch & Consumerology
Take waste out of the healthcare system with solutions that help make the right choice the easy choice for members.
We're testing and learning about prescription-related behavior in an environment built for breakthroughs.
The Quest for Better Health at Lower Cost
Nothing is more fundamental to optimizing healthcare and the pharmacy benefit than an advanced understanding of human behavior. Researchers around the world continue to amass endless data and important findings about the behavior of consumers and patients. The learning never stops. So how can we leverage the latest learning from the behavioral sciences to drive better health and value?
Enter Consumerology® — the advanced application of the behavioral sciences to healthcare. This unique approach fuels our ability to drive strong results while maintaining high member satisfaction. It is at the core of a family of innovative Express Scripts products and services designed to help patients take actions that maintain or improve health outcomes at a lower cost.
The Most Important Link between Doctor's Orders and Optimal Outcomes: Behavior
Effective healthcare begins with clinicians who diagnose patients and design treatment plans to deliver the best health outcomes. But regardless of healthcare providers' best efforts in diagnosis and treatment, optimal outcomes are possible only through the behavior of patients.
Unfortunately, sub-optimal patient behavior too often stands between great care and great outcomes, adding billions of dollars to the total waste plaguing our healthcare system.
To understand how Consumerology works, it's important to:
