Frequently Asked Questions
Active Duty Service Members
When I place my prescription order, am I required to provide my credit card information if I am on active duty?
No, credit card information is required only for beneficiaries who are ordering online and are not on active duty, or for any beneficiary who requests rush shipping of a prescription order.
I am on Active Duty. Will I have to pay the non-formulary copayment for a non-formulary medication at Home Delivery?
Active duty service members may not fill prescriptions for a non-formulary medication unless it is determined to be medically necessary by the prescribing doctor first. Prescriptions received for non-formulary medications without evidence of medical necessity are returned to the patient. If medical necessity is approved for the active duty beneficiary, there will be no copayment ($0) charged.
If I am on Active Duty and do not wish to obtain medical necessity approval, can I pay the non-formulary copayment and obtain the non-formulary medication?
No. Under the Uniform Formulary regulations, active duty service members cannot obtain a non-formulary medication unless medical necessity is substantiated.