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Frequently Asked Questions

Deployed Service Members

How do deployed service members update their mailing address with TRICARE Pharmacy Home Delivery?

You can update your address online. Just sign in to (or activate) your online account with Express Scripts. After signing in, go to Update Address under the My Account section to update your address.

I've recently been deployed. Why can't I view the status of my refill?

When service members are deployed, they receive an initial supply of medication from a Military Treatment Facility (MTF). Their next supply is provided through TRICARE Pharmacy Home Delivery and is considered a new prescription, rather than a refill.

TRICARE Pharmacy Home Delivery automatically receives this new prescription approximately 45 days before the service member's initial supply from the MTF will run out. After the Home Delivery pharmacy receives the new prescription, status information will be visible on your Express-Scripts.com account.

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