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Frequently Asked Questions

Payment

How do I pay for my prescription order?
  • Online Orders: Payment by check card or credit card is the preferred method for online orders. We accept Visa, MasterCard, American Express and Discover. To order a refill or print a prescription order form using this website, provide your check card or credit card information or choose to be billed later. To add, update or change your debit or credit card select Edit Patient Information section under the Account Settings in the menu.
  • Order Forms: If you are using an order form received through the mail or from your plan sponsor, we will automatically charge the debit or credit card you have on file once the order is shipped. If you do not have a card on file, you will be mailed a bill that you can pay with a debit or credit card or personal check.
What is a copayment?

A copayment is a fixed-dollar amount paid by a beneficiary for a prescription drug. The copayment cost is determined by the drug coverage guidelines of TRICARE Pharmacy Home Delivery. Copayments are the most common form of out-of-pocket expense for prescription drugs. You can use the TRICARE Formulary Search tool to learn more about your prescription costs.

How much are my copayments?

For copayment information, view your benefit details or refer to your benefit packet.

Why was I charged a non-formulary copayment for a generic drug?

Occasionally, some medications that are classified as generics may be considered non-formulary. In this case, the copayment amount depends on whether the evidence of medical necessity is approved. If the evidence of medical necessity is not approved, non-formulary generics will be subject to the non-formulary copayment. If the evidence of medical necessity is approved, non-formulary generics will be covered for the formulary (brand) copayment.

Who do I contact with billing questions?

If you have billing questions, call 877.363.1303, and a patient care advocate will be happy to assist you.

How much do I pay for each prescription?

You can use our Price a Medication feature under Manage Prescriptions in the menu to see how much you'll pay for a specific drug.

How can I change the payment information for my account?

If you have a debit or credit card on file, it will be your default payment type until it expires. You can update which debit or credit card appears as your default payment type by changing your Payment Information under the Account Settings.

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