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Designating a Caregiver

If someone helps you manage your prescription drugs, you should consider designating them as a caregiver for your pharmacy benefit. When you designate a caregiver, they will be able to order refills, check order status, discuss a new medication and move your prescription to Home Delivery.

Begin by logging into your Express Scripts account at Once logged in, navigate to My Account and select Designate a Caregiver. If you have questions, please call 855.778.1417.

Once on the Designate a Caregiver page, select add a caregiver.

Add your caregiver's information.

Be sure to check the Electronic Signature box and click continue.

After adding a caregiver, you can remove them at any time by simply clicking the remove button.

You can also designate a caregiver by contacting us by mail, fax or phone.

You can send a request to designate a caregiver by mail to:

Account Management Services One Express Way
Mail Route HQ IE0I
St Louis, MO 63121

Your written request should include:

  • Patient’s name
  • Patient’s ID number
  • Patient’s date of birth
  • Patient’s address
  • Name of the designated caregiver
  • Patient’s signature



Telecommunication Device for the Deaf (TDD):

Designating a caregiver guarantees the person who helps you with your medications will be able to have access to all of your information when contacting Express Scripts.

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