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TRICARE® Pharmacy Home Delivery Member Experience Enhancements

At Express Scripts, we are continuously striving to provide you with an optimal home delivery experience. In order to provide this service we’ve made some improvements:

  • It’s easier to get started with Home Delivery
  • Easy to Find Answers
  • Flexible Payment Options
  • Enhanced Mobile Experience
  • Simple refills

It’s easier to get started with Home Delivery

There are now four easy ways to get started using Home Delivery through the TRICARE Pharmacy Home Delivery Program:

  • Your physician can ePrescribe prescriptions directly to the Express Scripts Pharmacy
  • Request your prescriptions to be transferred to Home Delivery by just one click in the Express Scripts Mobile App.
  • Create an account at to start Home Delivery and order refills.
  • Call 877.363.1433 and a patient care advocate can create an Express Scripts account for you or help you transfer your prescriptions to Home Delivery.

Easy to Find Answers

Easily navigate our newly designed account page to find information and order prescriptions. From the account page you can:

  • View relevant and consistent order status, including tracking information
  • Refill prescriptions
  • Transfer prescriptions to Home Delivery
  • Easily access FAQs and Contact Us

Flexible Payment Options

We’ve updated our payment terminology to provide clarity around the options available to you. We’ve also added the option to make a one-time checking account (eCheck) payment.

Enhanced Mobile Experience

Our mobile app enhancements are perfect for managing your prescriptions on the go. From you mobile device you can now:

  • Refill and renew prescriptions from the order status screen
  • Price a medication to find your lowest cost option
  • View your claim history

Simple Refills

We’ve simplified and reduced settings to make selecting your refill options easier. Now you can expect:

  • Ability to view remaining prescription refills and renewal status in a clear list format with an “add to cart” button for checkout on the order status page
  • Option to shift delivery dates of refills and renewals
  • Worry Free Fills is now Automatic Refills to more aptly describe the service
  • Simplified steps to enroll and disenroll from automatic refills

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