Express Scripts Pharmacy: Accurate, Reliable, Timely

Our experience and expertise allow us to carefully plan for – and navigate – any potential disruption.
Home Delivery and USPS

Express Scripts opened its doors more than 30 years ago as the first mail-order pharmacy in the U.S. to deliver prescription medications to Americans’ homes. Since then, we have continually innovated to make the dispensing and shipping of medications safer, more efficient, and more affordable. From inventing technology to optimize the dispensing process to redefining our practice of pharmacy into patient focused resource centers, we have advanced the practice of pharmacy and led the industry on improving the experience for millions of Americans.

Express Scripts Pharmacy dispenses more than 100 million adjusted prescriptions each year from our four automated pharmacies across the United States. The depth and scale of our experience allows us to carefully plan for, and navigate, any potential disruption.

We have weathered everything from the current global pandemic, to supply disruptions, to destructive storms, to the grounding of flights after September 11, 2001, relying on our technology and careful business planning to ensure we continue to connect our members with their medications on time. Anything less just isn’t acceptable.

This careful planning has allowed us to continue serving our members without any unusual delays despite reported issues with the U.S. Postal Service (USPS). USPS is a valued partner in our delivery process, and we offer our unending support of this critical service. However, we also partner with every national delivery carrier to optimize our efficiency in getting medications to members’ homes.

Keeping our patients – and their medications – safe

Our top priority is the health and safety of our patients, and we take every precaution to ensure their medications arrive safely and on time. Here are some ways we do that:

  • Our automated technology allows us to seamlessly transfer the prescriptions between our four pharmacies to optimize the dispensing process, ensure the most efficient dispensing, and navigate potential disruptions, such as a storm.
  • Our proprietary software calculates the temperatures along the route and at the destination for temperature-sensitive prescriptions, then determines how many cooling packs and what type of insulated coolers are needed to protect the medication.
  • We use every national delivery carrier, including the U.S. Postal Service, to ensure we’re getting packages to patients in the most efficient manner. We stay in contact with these carriers every day to track potential severe storms or other issues, adjusting our shipping methods accordingly to serve our patients without any disruption.
  • We use a custom-built process to sort outgoing packages by destination, shortening the time they spend in transit.

Simple, accurate, reliable

We understand that patients need a simple way to manage their prescriptions, such as automatic refills. Patients can opt into this feature on, our mobile app or by calling a pharmacist. If patients have concerns with shipments, they can call our patient care advocates available any time, day or night, every day of the week, through the phone number printed on membership cards.

Express Scripts Pharmacy is a partner in patients’ health-care journey, with specialty-trained pharmacists, dedicated support staff, and state-of-the-art technology. During these stressful times – and at all times – we’re champions for affordable, predictable, and simple health care.

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