The results are in
The changes we've all had to navigate, and the way consumers have responded to health care in the wake of COVID-19 will shape the future the health landscape as we know it. Our research yielded insights that offer an opportunity for business leaders and health care decision makers to work together to elevate health for every member, for every employer, for all.
Health care comes home
As COVID-19 has normalized virtual health and digital care solutions in an environment where advancements in technology and consumers' demand for digital both grow seemingly at the speed of light, how can health care decision makers and health plan leaders keep up in terms of offering members the tools they need to stay healthy, in a way that is safe and fits into their day-to-day routine?
Solidifying the mind-body connection
COVID-19 has underscored the connection between physical, mental and social health. While many consumers are currently engaged in some form of wellness activities, the focus on health has inspired many to take a more proactive approach to their whole well-being.
The Cost-Care Conundrum
Keeping health care cots down remains a consistent priority for both consumers and decision-makers. In fact, it's a dilemma that affects nearly every plan: How is it possible to do more with less – and still provide high-quality, low-cost, high-touch care?
In the next decade, we are going to see health care change dramatically, and we believe technology will play an even greater role in a person's care than ever before.
The impact of the pandemic on mental health will be long-lasting, and there is an urgent need to expand easy and timely access to care. Through Evernorth, we are delivering a more coordinated approach to health services that will make it easier for people to get the care they need, when they need it.
Better care and better outcomes are rooted in greater choice, affordability and access, and we can bring all of these to people with the greatest needs.