The future is now – and the work of The UA has never been more important. Your members’ health and well-being are essential for them to perform at their highest potential. Through our local focus with national expertise, we are committed to delivering affordable, predictable and simple health care for your members and your plan.
United Association
UA team, thank you for considering Express Scripts as your pharmacy and health services partner. On behalf of the entire team, we’re looking forward to the prospect of working with you on improving the health and happiness of your members, retirees and families for years to come.
Meet your dedicated labor service account team
We have a dedicated account team to service The United Association of Journeymen and Apprentices of the Plumbing and Pipe Fitting Industry of the United States, Canada (UA), ensuring effective service, efficient resolutions and strategic collaboration to keep costs down while optimizing members' experiences and outcomes. Your team consists of experienced health care professionals, all of whom understand labor-specific needs and bring their tenured knowledge to support Funds and respond quickly to your changing needs and challenges.
Tenured experience supporting labor unions
Understanding the needs of labor unions is at the core of what we do. With 50+ years of experience we know and understand the evolving needs of your members. We push further for labor funds – actively listening and rigorously interrogating our extensive data to pinpoint opportunities to unlock new value. Our support for union labor is reflected by the 2,000+ Express Scripts union-member employees.
members from America's working families
union clients nationwide
union member employees
Serving and providing for retirees
As the number one Employer Group Waiver Plan (EGWP) partner in the industry, we serve 1.6 million retirees and dependents – nearly 35% of the EGWP market. We support both self-insured and fully insured EGWP arrangements, ranging from tailored small-group solutions to national corporations, states and labor unions.
EGWP client satisfaction
EGWP lives served
drug trend across our EGWPs in 2019
Government affairs and the impact on health care
As the political debate around health care continues, we remain committed to addressing the dynamic environment through active, principle-based, nonpartisan engagement with policy makers in Washington D.C. as well as at the state and local levels. Whether it's critically important topics such as broadening approaches to drug pricing and transparency, addressing the underlying drivers of health care costs, or expanding the bring spots within our current system, there has never been a more important time for us to be a powerful and reliable voice in the dialogue.
A successful partnership starts with a seamless implementation
Our mission of driving the health care industry forward is grounded in our commitment to your members – and our proven care continuity and communications strategies allow us to deliver seamless transitions for the majority of your population, with many members barely registering any change at all.
performance guarantees met across all lines of business
client implementation satisfaction rate
clients implemented each year on average
Innovating to meet members where they are
As a forward-thinking organization, I thought a snapshot of our latest innovations and sneak peek of The Lab, where innovation comes to life, may be of interest to you. Many of our solutions started as pilots in collaboration with our clients. Just imagine what we could do next – together with UA.
Explore The Lab
The Lab is a collaborative space where we innovate and ideate with clients to develop solutions that improve care and reduce costs.
Innovation to transform health care
Almost every aspect of health care is undergoing a fundamental shift, especially with the emergence of new technologies.
Navigating digital health
As adoption of digital health applications grows, health benefits leaders are challenged with where and how to invest.
Designing a better health care experience
A better health care experience doesn’t start at the pharmacy. It really begins at the doctor’s office at the point of care, or even long before. We use data, advanced analytics and behavioral sciences to better understand patient journeys and build in the processes, tools and technology to make your members’ care and experiences simple and seamless.
Sample materials prepared for UA
Strategic planning reviews
We're here to ensure your success today and in the future – not just manage your claims. Review a sample strategic plan.
Sample member communications
We provide timely and comprehensive communications to ensure access and affordability for your members, and minimized noise for your plan.
Sample reporting
We supply robust and timely reporting metrics to ensure you have a clear line of sight to what's going on with your plan at all times.
Explore our latest insights and resources
We are committed to helping you navigate changes in the dynamic health care industry.
Recent news
Get a sneak peek at the latest happenings in the health care and pharmacy markets, and how they may impact your plan.
Diversity, equity and inclusion
Our diversity, equity and inclusion (DEI) strategy fosters a culture of belonging and equity that advances our mission to positively impact the well-being of our people and the communities we serve.
79% of employees agree that there is great DEI at our organization, outperforming other companies by more than 13%
Committed to doubling diverse supplier spend to $1B by 2025
Launched COVID-19 disparities project to slow the spread in three target markets with large Black and Hispanic populations