Getting started

How can I manage my prescription plan using the Express Scripts mobile app?

Using our mobile app, you can:

  • Order refills and renewals
  • Check order status
  • Transfer medicines to home delivery
  • Compare pricing and coverage for brand-name and generic medicines
  • Find participating retail pharmacies and compare pharmacy prices
  • Find detailed drug information
  • And much, much more

Feature availability depends on your plan.

What do I need to get started?

Creating an online Express Scripts account is simple. To register, you can use your member ID or your social security number.

How can I manage my prescription benefit on the website?

Once you have registered on our website or mobile app, you can:

  • Order refills and renewals
  • Check order status
  • Transfer medicines to home delivery
  • Compare pricing and coverage for brand-name and generic medicines
  • Find participating retail pharmacies and compare pharmacy prices
  • Find detailed drug information
  • And much, much more

Feature availability depends on your plan.

Where can I find forms or get a new member ID card?

On the website, you can go to "Health and Benefits Information" from the home page menu to view links to print home delivery and claims forms as well as questionnaires. If your plan allows, you can also print an ID Card.

From your mobile device, you can use our mobile app or mobile website to view your ID card at any time.

How do I get my medicines through home delivery?

If you take prescription medicine on an ongoing basis, your plan may allow you to order from our convenient home delivery pharmacy. Once you start, you can refill and renew your prescriptions from the website or mobile app - and free standard shipping is included.

To review your home delivery opportunities, go to the website or mobile app and for any medicine that displays the "Transfer to Home Delivery" option, click the button, then select the item and click "add to cart". After you add your retail medicine to the cart, complete the checkout process in order to finalize the transfer to home delivery. Express Scripts will then reach out to your doctor to receive approval.

What is the Express Scripts mobile app and how do I get it?

The Express Scripts Mobile App lets you access and manage your prescriptions while you are on-the-go.

You can download the Express Scripts Mobile App for free from your device's app store. Search for "Express Scripts" and download it today. To learn more, please visit Express-Scripts.com/mobileapp.

How can I manage my prescription benefit plan on your website?

Once you have registered on our website, you can:

  • Easily order refills
  • Track your orders
  • Transfer medications to our home delivery pharmacy
  • Compare pricing and coverage for brand-name and generic medications
  • Find network retail pharmacies and compare pharmacy prices
  • Find detailed drug information

Some of these features may depend on your plan.

If you can’t find the answer to your question, please contact us.