Help center

Most frequently asked questions
  I'm not sure if I am a member? How do I know if I have prescription benefits?
What is a member number and where can I find it?
Where can I find my prescription number?
What is the difference between a refill and a renewal?
What's the status of my order?
How can I review prescription coverage and pricing information?
Is there an easy way to view and print annual prescription expenses?
Getting started
Get your prescriptions by mail
  Ordering online
Prescription Refills and Renewals
Ordering online
Manufacturer coupons
MasterPass FAQ's
About your prescription orders
Check order status
Review your home delivery payments
View annual prescription expenses
Packaging & shipping

  About your prescription plan
Prescription coverage and pricing
Prescription plan highlights
Medicare prescription drug coverage
Consumer-driven health plans
For your doctor visit
Controlled substances
Preventive services
Managing your account
Online profile
Online household view
Prescription history
Rx archive
Preset account limit
  About security and privacy
Terms of Use
About security and privacy
Notice of Privacy Practices
About accessibility
What is accessibility
Making fonts (text) larger
Change screen resolution
Using accessibility devices
  Contact us
By phone
Express Scripts Mobile App and Social Media
Get the Express Scripts Mobile App
Mobile App FAQ's
Follow us on Twitter
Find us on Facebook