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Privacy Promise

Express Scripts is firmly committed to protecting the confidentiality of your information. Our Privacy Promise provides details regarding our use of your information and the steps we take to safeguard your privacy.

Security Measures

The Pharmacy Benefit Manager (Express Choice for clients) Web site requires the use of a Web browser that supports 128-bit encryption. By using a 128-bit browser, you are assured the highest level of protection possible for all your Internet communications.

In addition, the Pharmacy Benefit Manager uses a Secure Sockets Layer (SSL) protocol. As an added security precaution, all personal and health-related personal information is kept on a physically separate server with firewalls that meet or exceed industry standards to prevent intruders from gaining access.

To enter the Pharmacy Benefit Manager, you must have a customized digital certificate stored on the computer you are using. This certificate identifies you as an authorized user of the Pharmacy Benefit Manager, eliminating the need for a user name and password. The certificate also enhances your security because it cannot be intercepted or forged.

Each digital certificate is valid for 1 year. Express Scripts will contact you with renewal instructions 30 days before your certificate expires.
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Use of Cookies
The Pharmacy Benefit Manager may store information on your computer in the form of a cookie or similar file. This information is used to determine ways to improve our Web sites, advertisements, products, or services. With most Internet browsers, you can erase cookies from your hard drive, block all cookies, or receive a warning before a cookie is stored. Please refer to your browser's instructions or online help files to learn more about these functions.
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Links to Other Sites
The Pharmacy Benefit Manager may include links to other sites that are not related to or are not the property of Express Scripts. We are not responsible for the dependability or information security of these other sites, and the policies in our Privacy Promise pertain only to Express Scripts' Web sites.
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Your Members' Personal Information

You may provide us with personal information, such as members' names and addresses, so that we can provide specific services. When personal information is combined with health or medical status information, we refer to it as health-related personal information.

Express Scripts will use your members' personal and health-related personal information for only those purposes stated in your PBM Agreement. Unless otherwise stated at the time of collection, we will not sell or disclose your members' personal or health-related personal information to other companies or organizations.

Express Scripts reserves the right to use your members' personal or health-related personal information to generate aggregate data (summarized data that does not identify individuals) for the following purposes:

  • Express Scripts is always seeking better ways to serve its clients. We may perform statistical analyses of the traffic patterns, site usage, and behaviors associated with our Web sites. We may use these analyses to generate aggregate data that we may sell or disclose to other companies or organizations.
  • Express Scripts analyzes utilization information in the aggregate to study outcomes, costs, and provider profiles and to suggest benefit designs for your employer or health plan. These studies generate aggregate data that we may sell or disclose to other companies or organizations.
In certain circumstances, Express Scripts may be legally compelled to release your members' personal or health-related personal information in response to a court order, subpoena, search warrant, law, or regulation. Under these circumstances, we will notify you unless doing so would violate the law or court order.
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Sale or Transfer of Information in the Event of Merger, Sale, or Bankruptcy
Express Scripts considers the information obtained through its Web sites to be significant assets of Express Scripts. As a result, in the event Express Scripts is acquired, merges with another entity, becomes insolvent, and/or declares bankruptcy, the Web sites and any information obtained through them may be transferred or sold to another entity, in accordance with applicable law.
Changes in Our Privacy Promise

Express Scripts uses your members' personal and health-related personal information only as described in the Privacy Promise when the information is collected from you. However, subject to the terms below, we reserve the right to change the terms of this privacy/disclosure policy at any time. Changes to the privacy/disclosure policy will be posted on this site.

Announcements of policy changes will include any applicable instructions for rejecting the additional use, disclosure, or sale of your information.
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