Frequently Asked Questions
Prescription Home Delivery
How do I start using TRICARE Pharmacy Home Delivery?
It's easy. Just follow the instructions below:
- To get started by placing an order, sign in to your account and navigate to the forms page by selecting Print Forms from Health & Benefits Information in the menu. Here you can print out an order form to mail along with your written prescription, or blank fax form that your doctor can fill in and fax to us with the prescription.
- To get started without placing an order, register your online account. Once registered, you can sign in to your account and your prescriptions which are eligible to be transferred to Home Delivery will be visible in the Prescriptions section of the home page.
How do I refill a current prescription using TRICARE Pharmacy Home Delivery?
Order Online: You can order refills quickly and easily using your online account. Payment by check card or credit card is required unless you are an active duty member.
Order by Phone: Quickly order refills using the toll-free number on your prescription bottle. Payment by check card or credit card is required.
Order by Mail: When you fill your prescription with Express Scripts, a refill form is included with your first shipment. Use the envelope provided to mail the refill form to Express Scripts. You should mail your refill form about three weeks before your current supply will run out. If you mail your form before then, your order may be delayed. Also, make sure your prescription has not expired.
Include your payment with your order. For your convenience and to ensure delivery of your prescription without delay, you are encouraged to provide your check card or credit card information on your refill form. Express Scripts accepts Visa, MasterCard, Discover and American Express. Your check card or credit card account will be billed automatically upon processing your order. If you have not provided your card information, you may enclose a personal check or money order for your payment amount.
Your last refill will include a renewal form with instructions for receiving future refills of your medication.
Note: A complete street address is required for controlled substance medications and an adult signature is required upon receipt. Controlled substances cannot be shipped to a PO Box.
Where can Express Scripts ship my order?
Express Scripts ships to the following destinations:
- All 50 states
- PO boxes
- APO/FPO addresses
- U.S. territories
If I use TRICARE Pharmacy Home Delivery, can I still use the Military Treatment Facility (MTF) and retail pharmacies?
Yes. Using the Home Delivery pharmacy doesn't prevent you from using MTF pharmacies or a pharmacy in the TRICARE Retail Network. In fact, using an MTF pharmacy is recommended because it's the most cost-effective way — both for you and the DoD — to get prescription drugs. You should also use an MTF or retail network pharmacy for prescriptions you will take only once or need to begin immediately, such as an antibiotic.
Can Express Scripts dispense medications that need to be refrigerated?
Yes. Express Scripts will ship medications requiring refrigeration in cold packs. Please note, refrigerated medications cannot be shipped to APO/FPO addresses.
I live apart from my sponsor. Can I establish a separate account?
Yes. Each DoD beneficiary must set up their own online account. Activate your account online now or call us at 877.363.1303 to arrange for a separate account.
How do I cancel or return an order?
To cancel or return an order, please contact Express Scripts for instructions and refund or replacement guidelines. There are specific requirements that must be met before an order can be approved for return.