Happy new year! If 2020 taught us anything, it’s to expect the unexpected. As we all look forward to getting back to some form of normalcy, we are still in an unprecedented time, and focusing on your members' health is more important than ever.
We appreciated having you as a client in the past, and we would love the opportunity to re-connect. Express Scripts is now part of Evernorth, our high-performing US health services portfolio that's focused on making health care more affordable, predictable and simple. I've pulled together information that may be of interest to you. Please don't hesitate to contact me if you have any questions.
We appreciated having you as a client in the past, and we would love the opportunity to re-connect. Express Scripts is now part of Evernorth, our high-performing US health services portfolio that's focused on making health care more affordable, predictable and simple. I've pulled together information that may be of interest to you. Please don't hesitate to contact me if you have any questions.
Our reality: Health can't wait
The stakes are too high. The need for more affordability, predictability and simplicity in health care is too great. Our reality is that health can't wait. We are solving the problems others don't, won't or can't in order to deliver flexible solutions that enable better clinical and financial results and elevate health for all.
Patients with 1-2 chronic conditions and highly fragmented care are 14% more likely to be hospitalized
Individuals with unmet social needs are more likely to have chronic conditions, including a 60% greater prevalence of diabetes
Specialty drug spend makes up nearly 48% of pharmacy costs, and is expected to increase over the next 4 years
94% of providers lack easy access to medical information due to different EMR systems
A lot has changed, but our commitment to your plan and members hasn't
A lot has changed since we've worked together – both in the market, and in advancements and innovations we've made to take improve access and affordability to prescription drugs. One thing that has not changed – and never will – is our unwavering commitment to improving the health of those we serve.
One plan's decision to leave and elation to return
In this video you'll hear from Maria Pizarro from SEIU Local 1 about her organization's experience when returning to us after having left for another pharmacy partner.
Delivering value for a returning client
A former financial services client of 10 years returned to Express Scripts after a very short stint with another pharmacy partner. Explore the case study below to see why they came back and the results they were able to achieve within less than one year.

Excitement for a future focused on delivering personalized care
In this video, you'll hear from Emily Maher of Land O' Lakes about her excitement for the future as it relates to personalization. Personalization is enabled by our unique clinical care model called Health Connect 360.
Delivering a personalized approach with Health Connect 360
Health Connect 360 is the fix for a fragmented and blanketed approach to care. It's the the industry's first outcomes-based model of care that guarantees customizable clinical targets and connects patient touchpoints across the care continuum. As a result, it delivers a more highly personalized clinical care experience, which can improve member engagement and ensure better health outcomes.
See how innovation comes to life at the Express Scripts Lab
The Lab received a makeover in 2019. It's a powerhouse for innovation and a collaborative space to ideate with plans like yours to develop solutions that improve care and reduce costs.
Caring for patients with a specialty condition
For patients with complex or rare conditions treated by a specialty medication, missing even a single dose of medication is simply not an option – a concern that has become even more prevalent in the wake of COVID-19.
condition-specific centers of excellence, with 15 focused on specialty conditions
or higher patient satisfaction rate for the past eight years
home infusion nurses across all 50 states in the U.S.
trend for participating plans in our SaveonSP® specialty patient assistance solution vs. 12.3% for nonparticipating plans in 2019
increase in medication adherence through Accredo's holistic rare disease patient care
Copay assistance helps patients afford their medications, and research shows it positively impacts adherence – by as much as 9%
Supporting your members wherever, and whenever they need it most
Health care needs are as individualized as the members who make up your population. For those with complex conditions, we believe that the best care comes from specialists – not generalists – and our model includes centers of excellence across key therapeutic areas. Hear from our specialty leader, Brian Seiz, about how we approach specialty differently.
Patient story: Meet Tina Jones
For patients with peripheral hypertension (PAH), specialized care is essential to preventing severe, and in some cases, life-threatening symptoms. Hear Tina's story about living with this condition and what she values about the care she receives from Accredo.
Patient story: Meet Rachel Daniels
Thirty million Americans live with a rare disease, which is just about as many as who live with diabetes. These patients are the sickest of the sick and the rarest of the rare. Administering treatment is complex, requires repeated education, and can cause anxiety, which may be compounded by concerns around health care benefits and financial pressures. Hear Rachel's story about her experience as a caregiver for her daughter and her interactions with our rare disease center of excellence.
A richer specialty benefit with room to plan and grow
Patients need their specialty medications, and your members need better affordability. SaveonSP utilizes plan design changes to identify select drugs as non-essential health benefits, enabling maximum savings and reducing plan and member costs. See how it works.
Engaging physicians differently to drive better results
We help 1.4 million physicians make the best prescribing decisions by providing a more complete view of the patient and enabling greater opportunities for whole person health. Hear from Chief Physician Experience Officer, Dr. Lynne Nowak, about how we connect with providers to ensure they have the information and tools needed to provide the best care and optimized outcomes for members.
Providing physicians with real-time access into patient-specific information
Our data-driven tools and technologies help remove barriers to care and offer a simpler, better experience for physicians and their staff and patients.

Electronic prior authorizations (ePA)
According to AIS Health, only 31% of physicians reported knowing if a prior authorization was required while prescribing a medication. With Real-Time Benefit Check and ePA, that information is much more evident and streamlined.

Real-time benefit check
Removing barriers to care and helping physicians make better clinical and cost-effective decisions – in real time – right from their office.

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