Simplifying care at every touchpoint
Your members’ needs are complex, but their experiences shouldn’t be. We’re committed to simplifying and personalizing our engagement with members how, where and when they prefer – all with a goal of ensuring they have access to the clinical expertise and supportive care that will lead to better outcomes for all.
Every patient is unique. Their clinical engagement should be, too. By proactively using patient-level risk and engagement scores, we enable personalization that drives better outcomes for individual patients – and makes a guaranteed impact on plan populations.
By considering patient history, needs and channel preferences, we identify the most effective care support for each individual. Using decades of data, plus predictive models, we tailor patient outreach – revising care plans if the initial engagement isn’t effective.
Population Health Managers provide additional clinical support by studying your data, reviewing suggested engagements, and keeping you informed about the best options to meet individual patient goals.
At express-scripts.com, members can access important information with fewer clicks, realizing consistency across digital channels and an optimal, easy member experience.
While on the site, your members can use self-service tools to:
Easily order refills and renewals, and check order status
Access quick links from the home page to take actions without logging in
Check out anytime, from any page
Print forms and ID cards
Price a medication, pay bills, submit reimbursement claims and more
With the Express Scripts® mobile app, your members can make better decisions for healthier outcomes – anytime, anywhere. Clear, simple functionality provides an empowering digital experience that enables instant access to personalized medication information.
Rated 4.7 stars in the Apple® App Store and 4.6 stars on Google Play,TM our mobile app allows members to:
- Conveniently order refills and see up-to-the-minute order status
- Sign up for automatic refills and dose reminders
- Opt in to receive drug interaction notifications, and more
Health technology is continuously being developed – giving members greater control over their health and well-being. There are tools promoting fitness, wellness, and prevention of chronic conditions, including mobile health interventions, telehealth solutions, remote monitoring devices, and FDA-approved digital therapeutics that work with specific medications or medical devices. But this constant flow of new digital health solutions is streaming into an already crowded market, and the technology emerging hasn’t gone through rigorous validation.
The Evernorth digital health formulary ensures the safety, usability, and cost effectiveness of health technology tools by vetting every solution we include for clinical effectiveness, stringent security and privacy compliance, value, affordability, and a user-friendly experience.
The Evernorth digital health formulary also:
- Greatly reduces the administrative burden of contracting and managing digital health companies
- Improves affordability by leveraging our size and scale
- Creates a way to cover the rising number of prescription-only digital therapeutics coming to market
- Includes condition-specific, specialized care from our Therapeutic Resource Centers®
Through our one-of-a-kind care model, patients receive expert care from specially-trained clinical staff with extensive experience in specific disease states. Learn more about our one-on-one clinical consultations and other services specific to specialty patients here.
Each and every day, we use advanced analytics to understand what matters most to your members. Artificial intelligence technologies, specifically natural language processing and machine learning, organize and mine data from every available source. Insights drawn from member behavior allow us to address issues wherever they come up – even on social media.
Through simple-to-use tools, our Accredo app, website, and texting programs give specialty patients control over their pharmacy experience. The Accredo app and website are tailored to meet the needs of our specialty patients, offering familiarity and convenience when digitally managing specialty medications.