Toolkit: Medicare

Medicare Materials

Help your members get the most from their pharmacy benefits

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Two individuals standing closely together in a garden, holding each other's arms. One wears a blue shirt and necklace, the other a striped shirt. Green foliage and a white building are in the background.

Get Started: Communicate The Basics

Complete Home Delivery Guide

A woman collects her mail with her home delivery medication order.

With this easy-to-navigate brochure, members have a complete guide to getting the most from their home delivery benefits. From sending in prescriptions to managing refills to 24/7 support, here’s everything they need to get started with Express Scripts Pharmacy.

How/When to use 
Share at the beginning of the plan period. Can be used for ongoing education.

Download the Guide

Intranet Copy

Includes the basics on how to get started with home delivery. Having accurate and up-to-date information on your benefits site makes it easier to use benefits.

How/When to use 

Place verbiage on your intranet or website so it's readily available to employees and members.

Why Home Delivery Infographic

Helps individuals assess if home delivery is right for them by looking at factors and traits that fit a home delivery patient.

How/When to use 

Share with employees and members during plan onboarding to help them decide on home delivery.

Member Mailer

Serves as a “welcome” introducing home delivery, describing the value, and explaining how to get started.

How/When to use

Share at the beginning of the plan period. Can be used for ongoing education.

New Member Email

Highlights the benefits of using home delivery and helps members set up their online account. Share at the beginning of the plan period. Can be used for ongoing education.

How/When to use 

Our guide with instruction on how to use the email templates from the toolkit.

The first time you use the email templates from the toolkit, you will need to follow the step-by-step instructions found in our "How to use email templates" guide to convert them from Word documents into emails.

Getting Started Email

Walks members through placing their first prescription order, starting automatic refills, and setting up payment options. Share at the beginning of the plan period. Can be used for ongoing education. Should follow after the “New Member Email.”

How/When to use 

The first time you use the email templates from the toolkit, you will need to follow the step-by-step instructions found in our "How to use email templates" guide to convert them from Word documents into emails.

Member Flyer

Overview on how to get started with home delivery.

How/When to use 

Share at the beginning of the plan period. Electronic and print formats are available. Can be used for ongoing education.

Welcome Flyer+

Flyer that brings together a welcome, how to get started with home delivery, and frequently asked questions and answers.

How/When to use 

Share at the beginning of the plan period. Electronic and print formats are available. Can be used for ongoing education.

Digital Tools Overview

Outlines the capabilities of the mobile app and website, plus how to get started using these digital tools.

How/When to use 

Share at the beginning of the plan period so employees and members can immediately get value from their plan.

Home Delivery FAQ

List of the most commonly asked questions and answers around using home delivery. Emphasizes the value of home delivery and addresses any concerns about using it.

How/When to use 

Place on benefits intranet or website for easy access.

How Prescriptions Get From Our Door To Yours Video

This video highlights the process and steps involved from when we first receive a prescription until it arrives at the patient's door

How/When to use 

Place on intranet or website, or as a link in benefit communications.

Optimize Plan Value: Ongoing Benefit Education

Member Blog Email

Promotes the pharmacy blog. The blog provides tips to help members take control of their health and get the most from their pharmacy. Share at the beginning of the plan period. Can be used for ongoing education. Should follow after the “Getting Started Email.”

How/When to use 

The first time you use the email templates from the toolkit, you will need to follow the step-by-step instructions found in our "How to use email templates" guide to convert them from Word documents into emails.

Social Media Posts

Keeps home delivery top of mind for employees and members. Reminds them to get value with the savings and convenience that home delivery offers.

How/When to use 

Place on company internal social pages.

Automatic Refill Flyer

Describes the benefits of scheduling medications to be automatically sent when a prescription runs low.

How/When to use 

Make this widely available in benefits information, or use when needed if questions surface.

Payment Options Flyer

Shares various options that Express Scripts Pharmacy has available for patients to make paying for medications easier.

How/When to use 

Make this widely available in benefits information or use if member or employee raises questions on managing costs.

Mobile App Email

Email template that highlights the value of the mobile app, including a link to an overview video and quick ways to get the app. Send to members or employees to promote use of the app. The overview video is also available separately for use on benefit sites.

How/When to use 

The first time you use the email templates from the toolkit, you will need to follow the step-by-step instructions found in our "How to use email templates" guide to convert them from Word documents into emails.

Mobile App Video

Steps through the mobile app capabilities, and includes a QR code at the end for easy download.

How/When to use 

Include on your benefits site for a quick visual overview of using the app.

Toolkit: Medicare

Medicare Materials

Help your members get the most from their pharmacy benefits

Get Started: Communicate The Basics

Intranet Copy

Why Home Delivery Infographic

Member Mailer

New Member Email

Getting Started Email

Member Flyer

Welcome Flyer+

Digital Tools Overview

Home Delivery FAQ

How Prescriptions Get From Our Door To Yours Video

Optimize Plan Value: Ongoing Benefit Education

Member Blog Email

Social Media Posts

Automatic Refill Flyer

Payment Options Flyer

Mobile App Email

Mobile App Video

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