What if I couldn’t use my member ID card when paying for a prescription at a retail pharmacy?

If your plan allows, you can submit a claim to be reimbursed for the medication. Your plan will consider your claim, based on its specific rules. For example, your plan's rules for covering the cost of the medication might be different if the pharmacy is not in your network.

You can submit a Prescription Drug Reimbursement Form if you paid full price for medication at a pharmacy because:

  • The pharmacy did not accept your member ID card by mistake.
  • You hadn’t yet received your member ID card.
  • You had to buy medication at a pharmacy outside your network (for example, if you need to fill a new prescription while you're on a trip).
  • Your plan requires you to submit a claim form for all medication you buy at a local pharmacy.

Log in to find the Prescription Drug Reimbursement Form.

If you can’t find the answer to your question, please contact us.