Your orders

When will I be charged for my order?

You won’t be charged for your order until your medication is shipped.

What payment methods can I use?

You can pay by:

  • Checking account
  • Credit card
  • PayPal

When will I get my order?

Delivery times depend on the type of order. Here are some general timeframes for getting your medication, once your order is placed:

  • First-time order: 8 to 11 days
  • Refills ordered online: 3 to 5 days
  • Refills ordered by mail: 6 to 9 days
  • Renewals ordered online (after we receive your doctor's approval): 5 to 8 days
  • Renewals ordered by mail: 7 to 11 days

You can also choose to have us send you a bill once your order ships.

Some plans also offer an extended payment plan (EPP) where you can split your cost over 3 months.

What if I take a temperature-sensitive medication?

We ship your medication in a tamper-evident, weather-resistant package. If your medication is sensitive to extreme hot or cold weather, we ship it in a temperature-controlled package.

Medications that require temperature control are sent via expedited shipping at no extra cost to you.

If you can’t find the answer to your question, please contact us.