Your orders

Yes. With our Extended Payment Plan, you can split the total cost for eligible prescriptions into equal credit or debit card payments over three months (with no service fee). Your first installment payment will be processed when your medication ships.

You won’t be charged for your order until your medication is shipped.

You can pay by:

  • Checking account
  • Credit card
  • Debit card
  • PayPal

You can choose to sign up for Autopay to set up an automatic payment each time a prescription ships. To help you manage your budget, you can even set a maximum amount that can be charged to your account or card. If a payment is over that amount, we will check with your before processing the payment.

For new prescriptions and transfers, your medication will normally arrive within 7 - 10 days after we receive a new prescription. Refills take less time and usually arrive within 5 - 8 days after we get your order. Your prescription may take longer if we need more information. Standard shipping is free. Next-day or two-day shipping is available for an extra charge. Check your order status online in real-time at Express-Scripts.com or in the mobile app.

We ship your medication in a tamper-evident, weather-resistant package. If your medication is sensitive to extreme hot or cold weather, we ship it in a temperature-controlled package.

Medications that require temperature control are sent via expedited shipping at no extra cost to you.

If you can’t find the answer to your question, please contact us.