If you ordered a prescription through home delivery and a coverage review is needed, Express Scripts Pharmacy will try to contact your doctor.
To save time, you may want to let your doctor know that Express Scripts will be contacting them. If your doctor thinks you need this specific medication for your condition, they can contact Express Scripts to request a coverage review.
You can track the status of your coverage review and get helpful information about the process online or through our mobile app. Log in and go to Prior Authorizations under Prescriptions.
To help avoid a coverage review, ask your doctor if they’re connected to Real-Time Prescription Benefit so they can check if your medication is covered by your plan before you try to fill it. You can also use your online account or our mobile app to check pricing and coverage.