What if I never received my single-use code?

If you requested a code via email:

  1. Check to see if the email containing your code was sent to your Spam or Trash folders.
  2. If you still don't see the email, try waiting for a few minutes. Some email providers take longer than others to process emails that are sent to them.
  3. Click the "Send a new code" link on the code entry screens to get a new code.
  4. Finally, if you still haven't received your code, please call our web support team at (800) 711-5672 to use an alternative email address to verify your account.

If you requested a code via text:

  1. If you don’t receive a code, try clicking the “Send a new code” link on the code entry screen.
  2. If you still haven’t received your code, you can request that the code be sent via email instead. Once you have logged in, check to make sure your phone number is correct by going to Two-Step Verification under Account.

If you can’t find the answer to your question, please contact us.