If your home delivery medication cost more than the estimated price, it could be because:
- An outstanding balance was added to your total
- Pricing wasn’t available when you ordered
- Drug manufacturer prices may have changed before your order was shipped
- Your plan’s coverage may have changed
If you use autopay for your home delivery orders, you can choose to set an authorization limit. This limit will be the maximum amount we can charge without contacting you to authorize a payment.
If your medication cost more at a retail pharmacy than you expected:
- Drug manufacturer or pharmacy prices may have changed
- Your plan’s coverage may have changed
- The pharmacy was out of your network
We want to make sure you get the right medication at the lowest price possible for your plan.