To keep patients safe and help control healthcare costs, early refills of medication are usually not allowed. Standard refill policies allow you to refill or renew a prescription medication when there should be 25% to 35% of your current prescription left. These policies are designed to help you get the medication you need on time.
If you currently fill 1-month supplies of your medication at a retail pharmacy and would like a longer-term supply, you can ask your doctor to send a 3-month supply of your prescription electronically to Express Scripts Pharmacy by Evernorth®.
You can also enroll in automatic refills for eligible long-term medications. Once you’ve signed up a medication for automatic refills, we’ll reach out when it’s time for a refill or renewal. Then, if needed, you can change the refill processing date to fit your schedule.
To make it easier to track your refills, you can get updates about your orders by text. Log in and go to Communication Preferences under Account and select text as your preferred communication method.
If there is an urgent issue or if you have questions or concerns, we are available 24/7. Just call the number on your prescription ID card.