Getting started is easy. We just need your prescription.
For new prescriptions:
Ask your doctor to e-prescribe a 3-month supply to Express Scripts Home Delivery.
For current prescriptions:
After you register or log into your account, you can switch your eligible medications to delivery.
Once we have your prescription, we’ll take care of the rest. We’ll check to make sure your prescription is safe and effective before mailing it to you. If we have any questions, we’ll contact your doctor.
Yes, your medication is safe to take. We maintain rigorous safety standards for the inventory in our pharmacies, and only dispense medications that are approved by the FDA for the U.S. market. All drugs approved for use in the U.S. must comply with FDA manufacturing standards to assure quality and product label requirements.
We only dispense medications that are approved by the FDA for the U.S. market. All drugs approved for use in the U.S. must comply with FDA manufacturing standards to assure quality and product label requirements. The FDA oversees drug manufacturing and has staff in overseas regions (including China, India, Europe and Latin America) in order to expand oversight of imported medical products.
Having your medication delivered is only for maintenance medicine that you take daily or regularly for an ongoing condition. These often come in a 90-day supply, meaning you are less likely to miss a dose, which can keep you healthier as compared to 30-day.
It’s very safe. Millions of people have their medications delivered every day. We make sure packaging is confidential, tamper evident and weather resistant. If your medication requires specific temperature control, we use special packaging and coolant packs, adjusting for weather forecast and climate.
After we receive your prescription from your doctor, your medication usually arrives within 3-5 days. It may take longer if Express Scripts® Pharmacy needs additional information from your doctor or if your medication is temporarily unavailable. If so, Express Scripts® Pharmacy will notify you and give you options. You can always track the progress of your medication shipment online or through the Express Scripts® mobile app.
You can get covered, long-term medications delivered. To be eligible for delivery, you must have a prescription written for a 3-month supply. The actual quantity or days' supply you receive depends on your plan's rules.
We don’t offer delivery for short-term or temporary medications like an antibiotic. There are also limits on delivery for controlled substances like opioid medications.
We ship your medication in a tamper-evident, weather-resistant package. If your medication is sensitive to extreme hot or cold weather, we ship it in a temperature-controlled package.
We ensure efficient and reliable delivery by working with all major carriers and we’re in constant contact with these carriers so we know immediately if there is a need to adjust for a potential weather disruption or other local and regional issues.
Standard shipping is free. You can get next-day or two-day shipping for an extra fee.
We work directly with FDA-approved pharmaceutical manufacturers. The medications are stored in one of our home delivery pharmacies across the country. When you place your order, we choose one of our pharmacy facilities to fill your prescription depending on the medication and delivery location.
Yes. Your Express Scripts pharmacist is available by phone or email to answer questions about your medication.
We also have licensed pharmacists with knowledge about treating the specific conditions. You can talk with them during business hours about:
- heart disease
- high blood pressure
- high cholesterol
- migraine headaches
- women's health conditions
If you can’t find the answer to your question, please contact us.