If you get a controlled substance through home delivery:
Express Scripts Pharmacy must get your doctor’s approval before filling a controlled substance. To qualify for an emergency or disaster-related early refill, you must have been prescribed this medication prior to the event.
We will contact your doctor to get approval to process an early refill. Once we have approval, it may take up to seven days to receive your refill through home delivery. You may need to provide a shipping address that is not in an impacted zip code.
If you have evacuated or if your current shipping address is not available, you can log in and go to Addresses under Account in the main menu to update your address.
If you get a controlled substance through a retail pharmacy:
Contact your pharmacy to ask about getting an early refill. Or ask your doctor to contact your pharmacy.