Keeping you protected

Express Scripts is safeguarding your personal data with two-step verification

You may notice something new the next time you log in to your account. It’s a quick and easy process called two-step verification, and it will help keep your personal and health-related information safe.

Whether you’re on our website or using the Express Scripts® Pharmacy mobile app, two-step verification works the same way. Just follow these simple steps:

  1. Enter your username and password.
  2. A single-use code will be sent immediately to the email registered to your account.
  3. Enter the code and access your account.
Express Scripts mobile app screens for two-step verification.

The single-use code will expire after 15 minutes. This will make it harder for someone to access your account without your consent. If you don’t receive your single-use code, check to see if the email containing your code was sent to your Spam or Junk folder.

Can I use text messages instead of email?

Yes! If you want to add text as a verification option, log in and go to Two-Step Verification under Account in the main menu and enter your mobile number. You’ll still be required to use your registered email the first time you set up two-step verification.

Do I have to enter a new code every time I log in?

If you’re using a trusted device (like a personal computer or smartphone), you can verify your device and browser for six months. Then you won’t have to enter a code each time you log in. To verify your device, select the checkbox “Remember my login information” on the screen where you enter your username and password.

Can I change the email address or mobile number for two-step verification?

After setup, you can change the email address or mobile number that we send the code to at any time. Log in and go to Two-Step Verification under Account to make changes.

Still have questions?

Read our frequently asked questions and answers to learn more about two-step verification.

Updated: April 6, 2023

Posted date: March 15, 2023

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