About your prescription plan

How do I know if I am an Express Scripts member?

Members include those who have Express Scripts prescription benefits through their employer, health plan, or directly via Medicare Part D.

Depending on your plan, you may have received an Express Scripts member ID card. Or, you may have received one ID card for both your medical and prescription medicine benefits.

Where can I find my Express Scripts member number?

Depending on your plan, you received either a prescription benefit ID card or a combined ID card for both your medical and prescription benefits. You can find your member ID number on this card.

How can I review prescription coverage and pricing information online?

After you log in, go to Price a Medication under Prescriptions in the main menu. Enter your medication name and follow the steps to view pricing and coverage information.

Are there any differences in my benefits when using the home delivery pharmacy vs. a participating retail pharmacy?

If your plan provides a choice of networks, then you decide how you want to get your long-term medications. Here's what you'd get with each choice:

Delivery from Express Scripts Pharmacy®

  • Get up to a 3-month supply of your medication with each refill
  • Free standard shipping is included in your plan
  • Pharmacists available by phone or email

Pick up from a local network pharmacy 

  • Get up to a 3-month supply of your medication with each refill
  • Choice of network pharmacies that work best for you

How can I locate a network pharmacy in my area?

After you log in, go to Find a Pharmacy under Prescriptions in the main menu. You can search for nearby network pharmacies by ZIP code or city and state.

What if I couldn’t use my member ID card when paying for a prescription at a retail pharmacy?

If your plan allows, you can submit a claim to be reimbursed for the medication. Your plan will consider your claim, based on its specific rules. For example, your plan's rules for covering the cost of the medication might be different if the pharmacy is not in your network.

You can submit a Prescription Drug Reimbursement Form if you paid full price for medication at a pharmacy because:

  • The pharmacy did not accept your member ID card by mistake.
  • You hadn’t yet received your member ID card.
  • You had to buy medication at a pharmacy outside your network (for example, if you need to fill a new prescription while you're on a trip).
  • Your plan requires you to submit a claim form for all medication you buy at a local pharmacy.

Log in to find the Prescription Drug Reimbursement Form.

Where do I go if I or my family member is military or retired military?

For more information about your prescription plan or to manage your plan online, please visit Militaryrx.express-scripts.com

If you can’t find the answer to your question, please contact us.