Depending on your plan, if your shipped order is on hold due to an emergency and you are out of medication, you can get up to a seven-day supply of medication through a retail pharmacy. If you have to pay for the medication out of pocket, you may be able to submit a claim for reimbursement.
Take your prescription to a retail pharmacy, or have your doctor submit your prescription. Ask for a short-term supply so that you have medication until your order arrives.
Please ask your pharmacy to call our help desk at 800.922.1557. We can help them process a claim for an early refill.
If you want to talk to a pharmacist, call the number on the back of your prescription ID card or call 800.282.2881. Depending on your plan, you can log in and view your Prescription ID Card under Account in the main menu.
Our pharmacists can help answer questions you may have about going without medication.