We're here to help.

Members include those who have Express Scripts prescription benefits through their employer or health plan or directly through Medicare Part D.

Depending on your plan, you may have access to an Express Scripts prescription ID card. Or you may have one ID card for both your medical and prescription medication benefits.

You may have received a welcome email or letter telling you about your new prescription benefit services.

Skip the trip to the pharmacy. You could save time and money by getting a 3-month supply of your medication delivered right to your door. Don’t wait in line once a month to get your prescriptions.

If your plan offers home delivery, getting started is easy. We just need your prescription.

For new prescriptions, you have three options:

• Ask your doctor to send a 3-month supply of your prescription electronically to Express Scripts® Pharmacy. (This is the fastest way to get your medication.)
• Log in to your Express Scripts account and click the “Request an Rx” button on the right side of the home page.
• Call the number on your prescription ID card and ask us to contact your doctor for you.

For current prescriptions:

After you register or log in to your account, you may see existing prescriptions in “My Medications” that are eligible for home delivery. We’ll also alert you if there are money-saving recommendations for your prescriptions, including switching to home delivery.

If you have refills available, simply click to add them to your cart and place your order. We’ll contact your doctor and take care of the rest. We suggest letting them know we’ll be reaching out, so they’re prepared with your information.

We can help you search for nearby pharmacies in your prescription plan’s network with our Find a Pharmacy tool. Just like not all doctors are covered by your health insurance, not all pharmacies are covered by your pharmacy benefits.

If the tool is available through your plan, you can log in and go to Find a Pharmacy under Prescriptions in the main menu. You can search for nearby network pharmacies by ZIP code or city and state. You can also find a list of the services available at each pharmacy.

It’s easy to get a refill from Express Scripts Pharmacy. Just log in to your account and go to Refill Prescriptions under Prescriptions in the main menu. Choose your available medication and place your order. You can also order refills through the Express Scripts® mobile app. Refills usually arrive 5 to 8 days after we receive your order.

Want to get updates about your orders by text so you never miss a refill? Log in and go to Communication Preferences under Account and select text as your preferred communication method.

As part of Evernorth Health Services®, a health services organization designed to make the system and people better, Express Scripts is Evernorth’s pharmacy benefit manager (PBM). This means we manage all your pharmacy benefit services for your plan provider.

If you are an Express Scripts member, we’ll help you get the right medication from recommended pharmacies in your plan, so you can stress less and save more on your prescription medications. Check out this short video to learn more.

By creating an Express Scripts account, you could get access to personalized savings recommendations that take the guesswork out of your prescription benefit. You can access your account online anytime or use our highly rated mobile app to manage your prescriptions on the go. If included in your plan, we also offer convenient home delivery of your long-term medications through our online pharmacy.

You can depend on us for simpler, more affordable pharmacy care 24/7. Learn more about your benefits.

A coverage review (also called prior authorization) simply means that more information is needed to see if your plan covers a medication. This review makes sure you’re getting a medication that is prescribed for its intended use and covered by your pharmacy benefit.

Express Scripts works with doctors and pharmacists to determine which newly approved and existing medications are effective. Your plan uses this information to determine which medications are covered.

After Express Scripts receives a prior authorization request, then a review begins. Only your doctor can provide the necessary information for a coverage review. The review can be approved, denied or withdrawn.

You can check the status of a coverage review by logging in and going to Prior Authorizations under Prescriptions.

To help avoid a coverage review, ask your doctor if they’re connected to Real-Time Prescription Benefit; so they can check if your medication is covered by your plan before you try to fill it. You can also use your online account or our mobile app to check pricing and coverage.

At Express Scripts by Evernorth®, we help you get the right medication at the right pharmacy for the lowest possible price, depending on your plan. The best way to make sure you’re getting the most out of your prescription benefit is by creating your Express Scripts online account. If you haven’t already, click the Register button at the top of the page to get started.

Once you create an online account, you can:

• Sign up for text alerts so that you never miss an opportunity to save
• Get transparent pricing on all your medications
• Take action on your personalized savings recommendations
• Transfer medications to our home delivery pharmacy
• Easily refill prescriptions and track your orders in real-time
• And so much more!

Some of these features may depend on your plan.

Check out this short video to learn more about what we’re doing as your pharmacy benefit manager (PBM) to help make sure you don’t pay more than necessary on your prescriptions.

Dual coverage means that you are covered by two different insurance plans at the same time. Your plans work together to determine how much each will pay for your coverage.

If you get home delivery through Express Scripts Pharmacy, your order could be delayed if an emergency or disaster event affects your area or state.

Examples of emergency or disaster events may include but are not limited to:

• Fire (including wildfire)
• Flood
• Heat wave
• Hurricane
• Power outage
• Thunderstorm
• Tornado/twister
• Tropical storm
• Winter storm (ice/snow/blizzard)
• Violent attack/traumatic event

We’re here to help you get the right medication and days’ supply through the right pharmacy for your plan.

After you register or login, we’ll give you personalized money-saving recommendations based on your plan. You could save an average of 32% by taking advantage of everything your plan has to offer.

We also have an easy-to-use Price a Medication tool to compare pricing and coverage information. If the tool is available through your plan, you can log in and go to Price a Medication under Prescriptions in the main menu. Just select a member of your plan, enter the medication name, and search. Depending on your plan, we can also use your ZIP code to find nearby network pharmacies.

The results will tell you whether the medication is covered and give you pricing information.

If you’re getting a new prescription, before your doctor prescribes a medication, ask if they’re connected to Real-Time Prescription Benefit so they can check for the most affordable pricing and help avoid a coverage review. You can also use your online account or our mobile app to check pricing and coverage.

If it’s included in your plan, you can check if your long-term medications are available through convenient home delivery. For a medication to be eligible for delivery, you must have a prescription written for a 3-month supply. The actual quantity or days' supply you receive depends on your plan's rules.

With home delivery, you could pay less for a 3-month supply, compared to three 1-month supplies at a retail pharmacy. A 3-month supply also means you’re less likely to miss a dose, which can help you stay on track with your health.

Depending on your plan, delivery may not be available or may not be the best option for short-term or temporary medications. There are also limits on delivery for controlled substances like opioid medications.

Yes, automatic refills are available for eligible long-term medications.

There are a couple of ways to get started with automatic refills:

Online

• Go to the Prescriptions menu.
• Choose Automatic Refills. You'll be taken to the Automatic Refills page.
• Select the Manage Prescriptions tab.
• Find the medications(s) you want to enroll.
• Choose Start Automatic Refills.

Or, when you're placing an order and have medications in your cart, you'll see a checkbox next to the names of medications you can enroll in automatic refills.

Once you’ve signed up a medication for automatic refills, we’ll reach out when it’s time for a refill or renewal. Then, if needed, you can change the refill processing date to fit your schedule. You can choose your preferred communication method, including texts, by logging in and going to Communication Preferences under Account.

By phone

Call the number on your prescription ID card to ask about automatic refills.

A pharmacy benefit manager (PBM) is an organization that manages the pharmacy portion of your health plan coverage to help medication safer and more affordable. Just like your health plan covers your doctor visit; your pharmacy benefits or prescription plan cover the medication your doctor prescribes. Through your pharmacy benefits, you have access to a network of covered pharmacies and medications.

As your PBM, Express Scripts by Evernorth® works with your plan provider to help you stress less and save more on your prescription medications.

As your pharmacy benefit manager (PBM), Express Scripts is here to help you stress less and save more. Even before your plan has started, we’ll provide you with the information you need to get the most out of your pharmacy benefit. We’ll send a welcome message with easy-to-follow instructions for setting up your online account.

Once your plan is active, we’ll reach out to you with recommendations on how you could save on your prescriptions or how to use your benefit plan. You can choose how you want to be contacted. Log in and go to Communication Preferences under Account to select your preferred communication method like texts or emails.

We want to make sure you get the safest, most effective medication available. That means your prescription may require a review before it is covered by your plan. During the review, your doctor can provide us with more detailed information about your prescription so we can make sure its use falls within your plan’s rules. These rules are based on the product information approved by the Food and Drug Administration (FDA) as well as published clinical trials and guidelines.

Your medication may also need a coverage review if it is a:

• Prescription used outside of the specific, approved medical conditions
• Prescription that could be used for non-medical purposes

To help avoid a coverage review, ask your doctor if they’re connected to Real-Time Prescription Benefit so they can check if your medication is covered by your plan before you try to fill it. You can also use your online account or our mobile app to check pricing and coverage.

You can check the status of a coverage review by logging in and going to Prior Authorizations under Prescriptions.

Depending on your plan, you could use our Price a Medication or Check Coverage tools to compare prices and make sure your medication is covered. If either tool is available through your plan, you can log in and select the tool from the dropdown menu under Prescriptions in the main menu.

If you’re covered by more than one insurance plan, your plans may use coordination of benefits (COB) rules to determine who will cover your costs first and how to pay the secondary claim on the secondary benefit. It helps avoid overpayment or duplicate payments.

If your area is affected, we may place a short hold on your order. Most holds are only 1 to 3 days and may cause no delays. If your order is delayed, we may send a message about when you can expect your medication. You can also check the Express Scripts website for a notification banner for potential delays. If possible, we’ll reroute your order across our network of pharmacies.

We may have shipped your prescription on time, but delivery may be delayed depending on your area. Packages could be held by carriers at distribution centers until orders can be delivered. Check the status of United States Postal Service (USPS) service disruptions.

Learn more about what to do if you need a short-term supply of your medication before your delivery arrives.

We offer a can’t-lose-it digital ID card that you can keep with you 24/7. Just download it to your phone, print a copy or do both. You can even save it to your mobile wallet.

How to get your digital prescription ID card:

Online

Depending on your plan, you can log in and select Prescription ID Card under Account in the main menu. If it's available, you can print your prescription ID card from there. Just click on the Download Card button to download and/or print your prescription ID Card.

On the Express Scripts® mobile app

Tap the menu icon on the top-left corner of your screen. Go to My Account and choose Prescription ID Card. You can use the mobile app to show your prescription ID number at your pharmacy or doctor's office.

If your plan provides a choice of pharmacies, then you can decide how you want to get your medications. If the Find a Pharmacy tool is available through your plan, you can log in and go to Find a Pharmacy under Prescriptions in the main menu. You can search for nearby network pharmacies by ZIP code or city and state. You can also find a list of the services available at each pharmacy.

Short-term medications like antibiotics can be filled at a network pharmacy.

Long-term medications or medications you take regularly can be filled at a network pharmacy or if included in your plan, from Express Scripts Pharmacy by Evernorth®.

Here's what you'd get with each choice:

Pick up from a local retail pharmacy

• Get up to a 3-month supply of your medication with each refill
• Choice of network pharmacies that work best for you
• Transfer your prescription in-store, by phone or online
• Access to plan-covered services like vaccines and at-home COVID-19 tests if included in your plan

Delivery from Express Scripts Pharmacy

• Get up to a 3-month supply of your medication with each refill
• Free standard shipping is included in your plan
• Transfer prescriptions easily online, by phone or via Express Scripts® mobile app
• Auto-refills and refill reminders, if available
• Pharmacists available by phone 24/7

To keep patients safe and help control healthcare costs, early refills of medication are usually not allowed. Standard refill policies allow you to refill or renew a prescription medication when there should be 25% to 35% of your current prescription left. These policies are designed to help you get the medication you need on time.

If you currently fill 1-month supplies of your medication at a retail pharmacy and would like a longer-term supply, you can ask your doctor to send a 3-month supply of your prescription electronically to Express Scripts Pharmacy by Evernorth®.

You can also enroll in automatic refills for eligible long-term medications. Once you’ve signed up a medication for automatic refills, we’ll reach out when it’s time for a refill or renewal. Then, if needed, you can change the refill processing date to fit your schedule.

To make it easier to track your refills, you can get updates about your orders by text. Log in and go to Communication Preferences under Account and select text as your preferred communication method.

If there is an urgent issue or if you have questions or concerns, we are available 24/7. Just call the number on your prescription ID card.

It’s very safe. We maintain rigorous safety standards for the inventory in our pharmacies, and only dispense medications that are approved by the Food and Drug Administration (FDA).

Millions of people have their medications delivered every day. We make sure packaging is confidential, tamper evident and weather resistant. If your medication requires specific temperature control, we use special packaging and coolant packs, adjusting for the weather forecast and climate.

Express Scripts Pharmacy is a home delivery pharmacy operated by Evernorth, just like Express Scripts is a pharmacy benefit manager operated by Evernorth. Since 1987, millions of patients have trusted Express Scripts Pharmacy with their prescription medications.

Express Scripts Pharmacy offers the same support and safety as a retail pharmacy, while also giving you the convenience and potential savings of home delivery.

If part of your plan, Express Scripts Pharmacy by Evernorth® will deliver up to 3-month supplies of medication you take regularly right to your home. We handle millions of prescriptions each year through home delivery, and by using Express Scripts Pharmacy, you could save 32% on your prescriptions compared to retail pharmacies.

With Express Scripts Pharmacy, you get:

• Simple, stress-free ordering and automatic refills for eligible medications
• Free standard shipping and flexible payment options
• True 24/7 support, including access to pharmacists trained in specific conditions like diabetes and heart disease
• An Express Scripts account offering real-time tracking for your home delivery orders

Learn more about how home delivery works.

If a coverage review is required, your pharmacy will receive an alert. This means that more information is needed from your doctor to see if your plan covers the medication.

Ask your doctor to either call Express Scripts to request a coverage review or to prescribe an alternative medication that’s covered by your plan. After Express Scripts receives a prior authorization request, then a review begins. Only your doctor can provide the necessary information for a coverage review.

You can track the status of your coverage review and get helpful information about the process online or through our mobile app. Log in and go to Prior Authorizations under Prescriptions.

If you receive coverage approval, your prescription will be filled like normal. If coverage is not approved and you don’t want an alternative medication, you have the option to pay full price for the prescription.

To help avoid a coverage review, ask your doctor if they’re connected to Real-Time Prescription Benefit so they can check if your medication is covered by your plan before you try to fill it. You can also use your online account or our mobile app to check pricing and coverage.

If your home delivery medication cost more than the estimated price, it could be because:

• An outstanding balance was added to your total
• Pricing wasn’t available when you ordered
• Drug manufacturer prices may have changed before your order was shipped
• Your plan’s coverage may have changed

If you use autopay for your home delivery orders, you can choose to set an authorization limit. This limit will be the maximum amount we can charge without contacting you to authorize a payment.

If your medication cost more at a retail pharmacy than you expected:

• Drug manufacturer or pharmacy prices may have changed
• Your plan’s coverage may have changed
• The pharmacy was out of your network

We want to make sure you get the right medication at the lowest price possible for your plan.

The coordination of benefits (COB) rules will determine who is responsible for processing your claim first. The first benefit plan will pay their share of the coverage amount. This is called the primary plan or payer. Then, your secondary plan may review the claim and pay their portion based on their plan design.

Depending on your plan, you may be able to get an early refill of your prescription if:

• Your medication was lost or damaged due to an emergency or disaster event.
• You are evacuating before an emergency or disaster event.
• Your medication was filled but not picked up, and the pharmacy is now closed due to an emergency or disaster event.

Call the number on the back of your prescription ID card or call 800.282.2881 to get approval for an early refill. Depending on your plan, you can log in and view your Prescription ID Card under Account in the main menu.

If you get your medication through home delivery, it may take up to seven days to receive your refill. You may need to provide a shipping address that is not in an impacted zip code. If you have evacuated or if your current shipping address is not available, you can log in and go to Addresses under Account in the main menu to update your address.

Learn more about what to do if you get your prescription through a retail pharmacy that is closed due to an emergency or disaster event.

Standard shipping is included as part of your plan. You can also choose next-day or two-day shipping for an extra fee when available. We’ll safely ship your medication in tamper-evident and discreet packaging without the pharmacy name. If your medication is sensitive to extreme hot or cold weather, we ship it in a temperature-controlled package.

We ensure efficient and reliable delivery by working with all major carriers, and we’re in constant contact with these carriers, so we know immediately if there is a need to adjust for a potential weather disruption or other local and regional issues.

If you couldn’t use your prescription ID card when paying for a prescription, you may have paid more than you need to for your medication. If your plan allows, you can submit a claim to be reimbursed for the medication. Your plan will consider your claim, based on its specific rules. For example, your plan's rules for covering the cost of the medication might be different if the pharmacy is not in your network.

You may be able to submit a Prescription Drug Reimbursement Form if you paid full price for medication at a pharmacy because:

• The pharmacy did not accept your prescription ID card by mistake.
• Your plan requires you to submit a claim form for all medication you buy at a local pharmacy.
• You had to buy medication at a pharmacy outside your network (for example, if you need to fill a new prescription while you're on a trip).
• You hadn’t yet received your prescription ID card.
  • Please note that once you register for an Express Scripts account, you can access your digital ID card 24/7 and keep a copy on your mobile device.

We want to make sure you always have the plan information you need. That’s why we send a welcome communication to show you how to access to your digital prescription ID 24/7. We also recommend using your Express Scripts account or talking to your doctor to make sure a pharmacy is in your network before you try to fill a prescription there. Most plans have access to thousands of network pharmacies across the country.

If you fill a prescription through home delivery by Express Scripts Pharmacy by Evernorth® you can pay by:

• Checking account
• Credit card
• Debit card
• PayPal
• Extended Payment Plan

You can also set up Autopay, which will make an automatic payment each time a prescription ships. To help you manage your budget, you can even set a maximum amount that can be charged to your account or card. If a payment is over that amount, we will check with you before processing the payment.

We work directly with FDA-approved pharmaceutical manufacturers just like other major pharmacies. The medications are stored in one of our home delivery pharmacies across the country. When you place your order, we choose one of our pharmacy facilities to fill your prescription depending on the medication and delivery location.

Whether you have a prescription ID card or a combined card for your medical and pharmacy benefits, your ID number can be used to log into your online Express Scripts account.

If you get your prescriptions through a retail pharmacy, you may need to show the pharmacist your prescription ID card to use your plan’s coverage.

If you ordered a prescription through home delivery and a coverage review is needed, Express Scripts Pharmacy will try to contact your doctor.

To save time, you may want to let your doctor know that Express Scripts will be contacting them. If your doctor thinks you need this specific medication for your condition, they can contact Express Scripts to request a coverage review.

You can track the status of your coverage review and get helpful information about the process online or through our mobile app. Log in and go to Prior Authorizations under Prescriptions.

To help avoid a coverage review, ask your doctor if they’re connected to Real-Time Prescription Benefit so they can check if your medication is covered by your plan before you try to fill it. You can also use your online account or our mobile app to check pricing and coverage.

Ask your plan provider about their rules for coordination of benefits.

If you are in an area impacted by an emergency or disaster event, you may be able to get an early refill of your prescription if it lost or damaged. Call the number on the back of your prescription ID card or call 800.282.2881 to get approval for an early refill. Depending on your plan, you can log in and view your Prescription ID Card underAccount in the main menu.

Express Scripts replaces lost or damaged home delivery prescriptions. You will not be charged the copays or shipping costs for the replacement prescriptions.

We ship your medication in a tamper-evident, weather-resistant package. If your medication is sensitive to extreme hot or cold weather, we ship it in a temperature-controlled package. We carefully calculate how long your order will travel and the weather conditions to make sure that we include enough ice packs to keep your medication safe.

Medications that require temperature control are sent via expedited shipping at no extra cost to you.

Yes. With our Extended Payment Plan, you can split the total cost for eligible prescriptions into equal credit or debit card payments over three months (with no service fee). Your first payment will be processed when your medication ships.

We want to help you avoid paying more than you need to for your medication. With an Express Scripts account, you’ll get access to proactive, personalized savings recommendations based on your plan.

Yes. Since coverage can vary depending on your specific plan, you’ll need an account to discover everything your benefits have to offer. With an online account, all your pharmacy benefits will be right within reach.

By creating an Express Scripts account, you get access to proactive, personalized savings recommendations that take the guesswork out of your benefits. You can access your account online anytime or you can use our highly rated mobile app to manage your prescriptions.

It’s easy to set up your account. If you haven’t already, click the Register button at the top of the page to get started.

If you are an Express Scripts member, you may be able to get specialty medications through Accredo, Evernorth’s full-service specialty pharmacy.

Accredo serves patients with complex and chronic health conditions, including cancer, hepatitis C, HIV, bleeding disorders and multiple sclerosis. Our specialty-trained pharmacists, nurses and clinicians work together to provide personalized care.

Through Accredo’s 15 condition-specific Therapeutic Resource Centers (TRCs), we provide patients with the resources they need to manage their condition, including:

• Access to specialty-trained pharmacists on the phone
• Access to specialty-trained infusion nurses that meet patients face-to-face in their homes
• Nutrition support for oncology patients
• Therapy management programs to protect patient health and safety
• Complete coordination of care among the medical benefit, pharmacy benefit and doctors
• Safe, prompt delivery of medications, including training on administration of the medication

If you go to an out-of-network pharmacy, you may end up paying more or the full cost for your medication. Your plan may offer reimbursement if you had to buy medication at a pharmacy outside your network (for example, if you need to fill a new prescription while you're on a trip).

To avoid paying more than you have to for medication, we can help you find a convenient network pharmacy. We recommend using your Express Scripts account or talking to your doctor to make sure a pharmacy is in your network before you try to fill a prescription there. Most plans have access to thousands of network pharmacies across the country.

We’ll also alert you if you could save with a preferred pharmacy according to your plan.

Nearly all coverage reviews are completed within two days of us receiving complete information from your doctor. Many are completed even sooner. Doctors using electronic prior authorization systems can receive coverage determinations within minutes.

You can view any of your Express Scripts benefit plans with the same login information. After you log in, go to Benefits in the main menu. Then, go to Additional Benefits, select the radio button next to the account for the plan you want to see and click Submit.

If you get a controlled substance through home delivery:

Express Scripts Pharmacy must get your doctor’s approval before filling a controlled substance. To qualify for an emergency or disaster-related early refill, you must have been prescribed this medication prior to the event.

We will contact your doctor to get approval to process an early refill. Once we have approval, it may take up to seven days to receive your refill through home delivery. You may need to provide a shipping address that is not in an impacted zip code.

If you have evacuated or if your current shipping address is not available, you can log in and go to Addresses under Account in the main menu to update your address.

If you get a controlled substance through a retail pharmacy:

Contact your pharmacy to ask about getting an early refill. Or ask your doctor to contact your pharmacy.

You won’t be charged for your order until your medication is shipped. If you are enrolled in our Extended Payment Plan, only the first payment will be processed when your medication ships.

To check the status of your order, you can log in and go to My Medications under Prescriptions. After you log in, you can also check if there are any ways you could save on your medications.

We only dispense medications that are approved by the Food and Drug Administration (FDA). All medications approved for use in the U.S. must comply with FDA manufacturing standards to assure quality and product label requirements. The FDA has staff to oversee drug manufacturing in overseas regions (including China, India, Europe and Latin America) to expand oversight of imported medical products.

Some of the most common vaccinations like flu and COVID-19 vaccines may be covered through your prescription plan. Log in to check your plan’s coverage of vaccines.

If vaccines are covered, you and those covered by your plan can go to a local participating pharmacy to get vaccinated. Please note, every state has specific regulations regarding age restrictions, which vaccines can be administered by a certified pharmacist and if a prescription is required.

Yes, the Express Scripts® mobile app lets you manage your prescription plan anytime, anywhere. You can download the Express Scripts mobile app for free from your device's app store.

With the app, you can:

• Access your prescription ID card 24/7. You can download it to your phone, save it to your digital wallet or print a copy.
• Track home delivery orders, make payments and check your order status.
• Find money-saving recommendations to help you get the most out of your pharmacy benefit.
• Check your coverage during a visit with your doctor to make sure you’re getting a medication that works for you and your plan.
• View your prescription claims history all in one spot.
• And so much more!

Some of these features may depend on your plan.

Creating an online Express Scripts account is simple. In just a couple minutes, your account can be ready to go. To register, you can use your prescription ID or your social security number.

Once you create an online account, you can:

• Sign up for text alerts so that you never miss an opportunity to save
• Get transparent pricing on all your medications
• Receive personalized savings recommendations that take the guesswork out of your prescription benefit
• Transfer medications to our home delivery pharmacy
• Easily refill prescriptions and track your orders in real time
• And so much more!

Some of these features may depend on your plan.

If your prescription requires a coverage review but you need your medication quickly, you can:

• Talk with your pharmacist about filling a small supply of your prescription right away. You may have to pay full price for this medication.
• Ask your doctor to contact Express Scripts to request a coverage review. Only your doctor (or in some cases, your pharmacist) can provide the information needed. If your doctor feels the situation is urgent, faster processing can be requested.
• Ask your doctor about prescribing a covered alternative medication.
• You can fill the original prescription at full price.

To help avoid a coverage review, ask your doctor if they’re connected to Real-Time Prescription Benefit so they can check if your medication is covered by your plan before you try to fill it. You can also use your online account or our mobile app to check pricing and coverage.

You can view any of your plans with the same login information. After you log in, go to Benefits in the main menu. Then, go to Additional Benefits, select the radio button next to the account you want to see and click Submit.

After you’ve selected a benefit plan, you can check your prescription claims history. Go to Prescriptions in the main menu and select Claims History. You can view all prescription claims made through the selected benefit plan, including prescriptions filled through home delivery or at a retail pharmacy.

If your pharmacy is closed, you will need to transfer your prescription to another pharmacy. Online tools like RxOpen track which pharmacies remain open during emergencies.

If your pharmacy is a chain, contact another location, and they should be able to access your records and refill your medication. Or your new pharmacy may be able to contact Express Scripts for your medication information if you have a valid prescription on file.

You can also contact your doctor and ask them to send your prescriptions to a new pharmacy.

After we receive your prescription for a new order from your doctor, your medication usually arrives within 7 to 10 days. It may take longer if Express Scripts Pharmacy needs additional information from your doctor or if your medication is temporarily unavailable. We will keep you informed on your order status.

While you’re with your doctor and before they prescribe your medication, ask your doctor if they’re connected to Real-Time Prescription Benefit so they can check if your medication is covered. This could help avoid a coverage review (also known as prior authorization), which could cause a delay to get your medication. If your doctor does not use Real-Time Prescription Benefit, you can use your Express Scripts account online or through our mobile app to check for coverage.

Once a prescription is sent by your doctor, if there are delays to your order, we’ll notify you and let you know if any action is needed. You can also track the progress of your order online or through the Express Scripts® mobile app.

The first order of any prescription may take longer to process, but the following refills will be quicker. Standard shipping is free, but you can get it expedited for a fee.

If your plan offers coverage, you can order at-home COVID-19 tests from Express Scripts Pharmacy by Evernorth® or a participating network pharmacy. Log in to check your plan’s coverage and copay information.

Go to our COVID-19 Resource Center for answers to common questions about at-home test, vaccines and treatment options.

Yes, the Express Scripts® mobile app lets you manage your prescription plan anytime, anywhere. You can download the Express Scripts mobile app for free from your device's app store.

With the app, you can:

• Access your prescription ID card 24/7. You can download it to your phone, save it to your digital wallet or print a copy.
• Track home delivery orders, make payments and check your order status.
• Find money saving recommendations to help you get the most out of your pharmacy benefit.
• Check your coverage during a visit with your doctor to make sure you’re getting a medication that works for you and your plan.
• View your prescription claims history all in one spot.
• And so much more!

Some of these features may depend on your plan.

If you don’t receive a coverage approval, you can:

• Talk to your doctor about getting an alternative medication that is covered by your plan. Before prescribing a medication, your doctor can use Real-Time Prescription Benefit to check if a medication is covered and help avoid a coverage review.
• You can file an appeal to have your medication covered. Your appeal rights and the process for filing an appeal will be explained in the coverage review denial letter or communication. You can call the number on your prescription ID card if you need help or more information.
• You can get the original prescription filled at your pharmacy by paying the full price.

To review your claims, log in and go to Claims History under Prescriptions in the main menu.

You can filter claim information by date range or by the persons covered under your plan.

Our easy-to-understand Prescription Claims History shows your total number of claims, the total amount your plan paid, and the total amount you paid out of pocket. You can also review details for individual claims.

You can download and print your claims history for your records or to share with your doctor. You can also use this information for tax preparation purposes.

Log in to your Express Scripts account to check your prescription claims history. Go to Prescriptions in the main menu and select Claims History. You can view all prescription claims made through your Express Scripts benefit plan, including prescriptions filled through home delivery or at a retail pharmacy.

Yes, we have pharmacists available 24/7. Call the number on the back of your prescription ID card or call 800.282.2881. Depending on your plan, you can log in and view your Prescription ID Card under Account in the main menu.

Our pharmacists can help answer questions you may have if your treatment was interrupted or if you are not able to take your medication due to an emergency or disaster event.

Yes. Our pharmacists are available by phone 24/7 to answer questions about your medication.

We also have specially trained pharmacists focused on medical conditions such as:

• Diabetes
• Immunology
• Cardiovascular conditions (heart disease, high blood pressure, high cholesterol)
• Pulmonary conditions (asthma, COPD)
• Neuroscience conditions (migraine, depression, anxiety)
• Women’s health conditions (hormone therapy, contraceptives)

Express Scripts Pharmacy is available to those with pharmacy benefits from Express Scripts or other participating pharmacy benefit managers.

If you’re unsure if you’re eligible, you can register online to find out. It only takes a minute or two.

Glucagon-like peptide-1 receptor agonists (GLP-1s) or semaglutide are usually prescribed for diabetes and obesity and may be covered by your plan. GLP-1s and medications with the active ingredient semaglutide are a class of medications that mimic a hormone released in the intestines after a meal. Its effect impacts feelings of fullness and appetite.

Use your Express Scripts online account to see if these medications are covered by your plan.

You may need a new coverage review (prior authorization) because your previous approval expired, or your plan may have changed. To determine if a medication qualifies for ongoing coverage, we need to make sure we have up-to-date information.

If you are still taking this medication, ask your doctor to contact Express Scripts and provide the information needed for a coverage review. We will contact you and your doctor when the coverage review is complete.

If coverage is approved before the expiration date, your plan will continue to cover this medication without interruption. If coverage is not approved, you will be responsible for the full cost of the medication if you continue to fill it. You can also talk to your doctor about alternative medications that may be covered by your plan.

It’s easy to access your claims history with an Express Scripts online account. After you log in, go to Claims History under Prescriptions in the main menu. You can download your annual prescription spending for your tax reporting needs. We may also send an email during tax filing season with important information.

You should contact your primary plan provider for an in-network home delivery pharmacy.

If you are impacted by an emergency or disaster event and the coverage approval for your prescription has expired, you may be able to get a one-time refill until your doctor can be contacted for approval.

If you have a new prescription that requires coverage review, call the number on the back of your prescription ID card or call 800.282.2881 to determine if a one-time fill will be allowed. Depending on your plan, you can log in and view your Prescription ID Card under Account in the main menu.

For the most part, yes! Express Scripts Pharmacy dispenses most brand and generic maintenance medications in a 3-month supply. However, just like other pharmacies, we are unable to stock all medications all the time.

If we don’t carry a certain medication, are running low on supply or are out-of-stock, we will let you know as soon as your order is placed. Additionally, your doctor may be able to check availability through Real Time Prescription Benefit when prescribing, and if your medication is not available at home delivery, they can send the prescription to a network retail pharmacy of your choice.

For more information about your prescription plan or to manage your plan online, please visit militaryrx.express-scripts.com.

Glucagon-like peptide-1 receptor agonists (GLP-1s) are a class of medications that mimic a hormone released in the intestines after a meal. Its effect impacts feelings of fullness and appetite.

Driven by diabetes and obesity usage, GLP-1s are in high demand across the nation.

Subsequently, the U.S. Food and Drug Administration (FDA) has reported a shortage of GLP-1s ─ or medications containing semaglutide ─ in their Current Drug Shortages database.

Express Scripts does not have access to inventory data for network pharmacies. We recommend contacting your local retail pharmacy to ask whether they have any medication in stock.

You can access claims history and copay information using your Express Scripts online account. After you log in, go to Claims History under Prescriptions in the main menu. The claims history page allows you to view your out-of-pocket prescription expenses by date range (either the last 6, 12, 18 or 24 months).

For information on available refills, you need to contact the pharmacy you use to get your medication filled.

Depending on your plan, if your shipped order is on hold due to an emergency and you are out of medication, you can get up to a seven-day supply of medication through a retail pharmacy. If you have to pay for the medication out of pocket, you may be able to submit a claim for reimbursement.

Take your prescription to a retail pharmacy, or have your doctor submit your prescription. Ask for a short-term supply so that you have medication until your order arrives.

Please ask your pharmacy to call our help desk at 800.922.1557. We can help them process a claim for an early refill.

If you want to talk to a pharmacist, call the number on the back of your prescription ID card or call 800.282.2881. Depending on your plan, you can log in and view your Prescription ID Card under Account in the main menu.

Our pharmacists can help answer questions you may have about going without medication.

Due to market demand, Express Scripts Pharmacy is not currently accepting new patients at home delivery for these medications.

If you were recently prescribed a GLP-1 and your prescription was already sent to Express Scripts Pharmacy, the fastest way to receive your medication is to contact your doctor and ask them to send it to a network retail pharmacy of your choice. You can also ask your retail pharmacy to contact us to transfer the prescription.

If you receive a new prescription for a GLP-1, please ask your doctor to submit the prescription to a network retail pharmacy. If you’re already receiving a 3-month supply of GLP-1 medication through Express Scripts Pharmacy, you will be able to keep filling your medication through our pharmacy.

TRICARE beneficiaries, please find more information here.

If Express Scripts is your primary benefit plan, you can log in to check your order status and we’ll send you updates. To check your communication preferences, log in and go to Communication Preferences under Account.

Currently, only order processing information about your primary plan is available.

If you want an emergency supply of your prescription from a local pharmacy:

• Express Scripts Pharmacy will help transfer your prescription if you have an active home delivery prescription.
• If you don’t have a home delivery prescription on file, you will need to contact your current or new retail pharmacy.
• Depending on your state’s laws, a pharmacy may be able to provide a reasonable supply of medications without a prescription during a federal, state or local emergency.

Express Scripts Pharmacy does not have a way to accept manufacturer coupons and discount cards, which are commonly available at retail pharmacies for brand medications. For generic medications, coupons and discounts aren’t typically available.

We recommend checking the price of your medication through our Price a Medication tool, if it’s available through your plan. This will allow you to compare how much a specific medication would cost at both home delivery and retail pharmacies. If a manufacturer coupon or discount card is available for your brand medication, you may be able to access the discount at a network retail pharmacy.

If you want an emergency supply of your prescription through home delivery:

• If you have a valid prescription on file, we may be able to process an early refill.
• If you don’t have a valid prescription on file, we will try to contact your doctor to get a new prescription.
• Depending on your state’s laws, we may be able to provide an emergency fill of your prescription if we can’t get a new prescription from your doctor.

It may take up to seven days to receive your refill. You may need to provide a shipping address that is not in an impacted zip code. If you have evacuated or if your current shipping address is not available, you can log in and go to Addresses under Account in the main menu to update your address.

If you can’t reach your doctor due to an emergency or disaster event, you have multiple options:

• Go to a walk-in clinic or urgent care.
• Go to an emergency or disaster relief center.
• Use a virtual clinic like MDLIVE.

It is helpful if you have a copy of your medication information or your medication bottle. To get your medication information, you can also log in and go to My Medications under Prescriptions in the main menu.

Ask a retail pharmacy if they can transfer your prescription information from a previous pharmacy. Depending on your state’s laws, a pharmacy may be able to provide a reasonable supply of medications without a prescription during a federal, state or local emergency.

Depending on your plan, you may be temporarily covered at an out-of-network pharmacy.

If you go to an out-of-network pharmacy and pay out of pocket, you may be able to submit a claim for reimbursement.

Call the number on the back of your prescription ID or call 800.282.2881 to ask about reimbursement policies and for pharmacy recommendations. Depending on your plan, you can log in and view your Prescription ID Card under Account in the main menu.

Please call the number on the back of your prescription ID card or call 800.282.2881 to receive assistance with replacement medications, how to transfer prescriptions, emergency refills and more. Depending on your plan, you can log in and view your Prescription ID Card under Account in the main menu.

Two-step verification keeps your Express Scripts account safe by adding more security. When you log in to your account, you’ll need your username, password, and a single-use code that we’ll send to your registered email or mobile phone number.

Setup is simple. We’ll send a confirmation code to the email registered to your account.

Follow these steps:

1. Enter your username and password (or log in with your single sign-on connection or biometrics).
2. We’ll send a single-use code to your registered email.
3. Enter the code and access your account.

Once you've accessed your account, you can choose to add text messages as an option for two-step verification. Go to Two-Step Verification under Account to set this up.

Our pharmacists are available around the clock, with no voicemails or callbacks, so you can have an unrushed conversation from the privacy of your own home, whenever you need it.

Simply contact Express Scripts® Pharmacy using the toll-free number on the back of your member ID card or call (800) 282-2881.

Two-step verification is required to log into express-scripts.com, militaryrx.com, and the Express Scripts^® mobile app. It adds an extra layer of security to protect personal and health-related data from unauthorized access. We added this feature to keep your account safe. Many companies, including healthcare and banking organizations, use processes like this to protect your personal information.

After setup, you can change the email address that we send the code to at any time. Log in and go to Two-Step Verification under Account to change your email address. If you can’t access your registered email for the initial setup, please call us at (800) 711-5672. We can change your email address if you no longer have access.

No, you are not required to get a Medicare Part D plan. These Medicare plans for prescription coverage help pay for medications you need. It's optional and offered to everyone with Medicare.

However, even if you don’t take prescription medications now, you may want to consider getting Medicare prescription coverage. If you choose not to get it when you’re first eligible, and if you don’t have other prescription coverage (like from an employer or union), you may have to pay a late enrollment penalty if you join a plan later.

The Medicare Prescription Payment Plan helps to manage your costs, by spreading them over multiple months. However, it doesn’t lower your costs. If you have limited income and resources, find out if you’re eligible for one of these programs:

• Extra Help: A Medicare program that helps pay your Medicare drug costs. Visit ssa.gov/medicare/part-d-extra-help to find out if you qualify and apply. You can also apply with your State Medical Assistance (Medicaid) office. Visit Medicare.gov/ExtraHelp to learn more.
• Extra Help isn't available in Puerto Rico, the U.S. Virgin Islands, Guam, the Northern Mariana Islands or American Samoa. But there are other programs available in those areas that may help lower your costs. Call your State Medical Assistance (Medicaid) office to learn more.
• Medicare Savings Programs: State-run programs that might help pay some or all of your Medicare premiums, deductibles, copayments and coinsurance. Visit Medicare.gov/medicare-savings-programs to learn more.
• State Pharmaceutical Assistance Programs (SPAPs): Programs that may include coverage for your Medicare drug plan premiums and/or cost sharing. SPAP contributions may count toward your Medicare drug coverage out-of-pocket limit. Visit go.medicare.gov/spap to learn more.
• Manufacturer’s Pharmaceutical Assistance Programs (sometimes called Patient Assistance Programs (PAPs)): Programs from drug manufacturers to help lower drug costs for people with Medicare. Visit go.medicare.gov/pap to learn more.

Many people qualify for savings and don’t realize it. Visit Medicare.gov/basics/costs/help, or contact your local Social Security office to learn more. Find your local Social Security office at ssa.gov/locator/.

Online

If you are already registered on our website, follow these steps:

• Log into your account
• Go to Help in the main menu and choose FAQs & Contact Us

If you can’t find the answer to your questions in the FAQs, click the link to Contact Us. Use one of the available options to contact a member services representative. We offer direct phone numbers for your plan and plan-specific information after you log in.

By phone

For general questions, please call our Patient Customer Service at the number on your member ID card or call (800) 282-2881.

For technical support or assistance with your online account, please call (800) 711-5672.

Read about your Medicare prescription coverage rights.

Medicare Drug Coverage and Your Rights

Two-step verification via text message is now available. Currently, you are still required to use your registered email to set up two-step verification the first time. After this initial setup, you can choose to add text messages as a two-step verification method, and then you’ll be able to choose which contact method you want to use during each login.

Entering a new code each time during login helps us to make sure someone is not trying to access your account without your consent.

If you are using a trusted device (like a personal computer or smart phone), you can verify your device and browser for six months. This way, you won’t have to enter a code each time you log in. To verify your device, select the checkbox "Remember my login information" on the screen where you enter your username and password.

If you use a different device or browser, you’ll have to verify again.

Please note that the "Remember my login information" option is not currently available for single sign-on (SSO) or mobile app users, but we are working to add this feature as soon as possible.

Yes, you can call the number on your prescription ID card to request pill bottles with easy to open lids.

Each time you restart the login process or request a new code, all previous codes become invalid. To make sure that you’re entering the most recent code, try these steps:

1. Delete all previous emails or texts you’ve received from Express Scripts that contain a code for two-step verification.
2. Wait 15 minutes.
3. Click “Send a new code” or begin the login process again to get a new code.

For your single-use code to work, you must keep the two-step verification page open on your browser. If you leave the page and then log in again, you will need a new code.

To help keep your account secure, your single-use code will expire after a specific amount of time. Your code will expire after 15 minutes if it was sent via email or 5 minutes if it was sent via text message. This is to make it harder for an unauthorized user to access your account without your consent.

First, make sure you are only entering the most recent code that was sent. Each time you restart the login process or request a new code, all previous codes become invalid.

If your code is still arriving too late, please call our web support team at (800) 711-5672 for help.

Yes, you can call call the number on your prescription ID card to request large print or braille pill bottle labels.

Express Scripts® Pharmacy also works with En-Vision America to offer ScriptTalk, a “talking pill bottle”. This audio prescription label reading device is available for free. Call En-Vision America at (855) 752-6605 to enroll. En-Vision America is open Monday through Friday, 9 a.m. - 5:30 p.m. ET.

If you requested a code via email:

1. Check to see if the email containing your code was sent to your Spam or Trash folders.
2. If you still don't see the email, try waiting for a few minutes. Some email providers take longer than others to process emails that are sent to them.
3. Click the "Send a new code" link on the code entry screens to get a new code.
4. Finally, if you still haven't received your code, please call our web support team at (800) 711-5672 to use an alternative email address to verify your account.

If you requested a code via text:

1. If you don’t receive a code, try clicking the “Send a new code” link on the code entry screen.
2. If you still haven’t received your code, you can request that the code be sent via email instead. Once you have logged in, check to make sure your phone number is correct by going to Two-Step Verification under Account.

You can always reach a live person to help you at Express Scripts® Pharmacy — a patient care advocate or a pharmacist — 24 hours a day, 7 days a week. Contact Express Scripts® Pharmacy using the toll-free number on the back of your member ID card or call (800) 282-2881.

For technical support or assistance with your online account, please call (800) 711-5672.

If you need help or have a question that isn’t answered on this page, please call our web support team at (800) 711-5672.