We're here to help.

Your search did not return any results.

Search results for ""

What is Express Scripts?

Express Scripts is an online pharmacy and a pharmacy benefit manager. We make prescription medications safer and more affordable for our members. We handle millions of prescriptions each year through home delivery from Express Scripts Pharmacy®.

How do I contact Express Scripts?

Online

If you are already registered on our website, follow these steps:

If you can’t find the answer to your questions in the FAQs, click the link to Contact Us. Use one of the available options to contact a member services representative. We offer direct phone numbers for your plan and plan-specific information after you log in.

By phone

For general questions, please call our Patient Customer Service at the number on your member ID card or call 800.282.2881.

For technical support or assistance with your online account, please call 800.711.5672.

How do I know if I am an Express Scripts member?

Members include those who have Express Scripts prescription benefits through their employer, health plan, or directly via Medicare Part D.

Depending on your plan, you may have received an Express Scripts member ID card. Or, you may have received one ID card for both your medical and prescription medicine benefits.

Where can I find my Express Scripts member number?

Depending on your plan, you received either a prescription benefit ID card or a combined ID card for both your medical and prescription benefits. You can find your member ID number on this card.

How can I review prescription coverage and pricing information online?

After you log in, go to Price a Medication under Prescriptions in the main menu. Enter your medication name and follow the steps to view pricing and coverage information.

How can I manage my prescription benefit on the website?

Once you have registered on our website or mobile app, you can:

  • Order refills and renewals
  • Check order status
  • Transfer medicines to home delivery
  • Compare pricing and coverage for brand-name and generic medicines
  • Find participating retail pharmacies and compare pharmacy prices
  • Find detailed drug information
  • And much, much more

Feature availability depends on your plan.

Where can I find forms or get a new member ID card?

On the website, you can go to "Health and Benefits Information" from the home page menu to view links to print home delivery and claims forms as well as questionnaires. If your plan allows, you can also print an ID Card.

From your mobile device, you can use our mobile app or mobile website to view your ID card at any time.

How do I get my medicines through home delivery?

If you take prescription medicine on an ongoing basis, your plan may allow you to order from our convenient home delivery pharmacy. Once you start, you can refill and renew your prescriptions from the website or mobile app - and free standard shipping is included.

To review your home delivery opportunities, go to the website or mobile app and for any medicine that displays the "Transfer to Home Delivery" option, click the button, then select the item and click "add to cart". After you add your retail medicine to the cart, complete the checkout process in order to finalize the transfer to home delivery. Express Scripts will then reach out to your doctor to receive approval.

What is the Express Scripts mobile app and how do I get it?

The Express Scripts Mobile App lets you access and manage your prescriptions while you are on-the-go.

You can download the Express Scripts Mobile App for free from your device's app store. Search for "Express Scripts" and download it today. To learn more, please visit Express-Scripts.com/mobileapp.

How can I manage my prescription plan using the Express Scripts mobile app?

Using our mobile app, you can:

  • Order refills and renewals
  • Check order status
  • Transfer medicines to home delivery
  • Compare pricing and coverage for brand-name and generic medicines
  • Find participating retail pharmacies and compare pharmacy prices
  • Find detailed drug information
  • And much, much more

Feature availability depends on your plan.

Get medications delivered

How do I get my medications through home delivery?

Go to Home Delivery

Price a medication

How can I review prescription coverage and pricing information online?

Learn About Pricing

Find a pharmacy

How can I find a network pharmacy near me?

Learn About Pharmacies

Pay for an order

When will I be charged for my order and what payment methods can I use?

Go to My Orders

What do I need to get started?

Creating an online Express Scripts account is simple. To register, you can use your member ID or your social security number.

How can I manage my prescription benefit plan on your website?

Once you have registered on our website, you can:

  • Easily order refills
  • Track your orders
  • Transfer medications to our home delivery pharmacy
  • Compare pricing and coverage for brand-name and generic medications
  • Find network retail pharmacies and compare pharmacy prices
  • Find detailed drug information

Some of these features may depend on your plan.

How do I get started with home delivery?

Getting started is easy. We just need your prescription.

For new prescriptions:
Ask your doctor to e-prescribe a 3-month supply to Express Scripts® Pharmacy

For current prescriptions:
After you register or log into your account, you can switch your eligible medications to delivery.

Once we have your prescription, we’ll take care of the rest. We’ll check to make sure your prescription is safe and effective before mailing it to you. If we have any questions, we’ll contact your doctor.

Can I get all my medications delivered?

You can get covered, long-term medications delivered. To be eligible for delivery, you must have a prescription written for a 3-month supply. The actual quantity or days' supply you receive depends on your plan's rules.

We don’t offer delivery for short-term or temporary medications like an antibiotic. There are also limits on delivery for controlled substances like opioid medications.

How do you ship my medication?

We ship your medication in a tamper-evident, weather-resistant package. If your medication is sensitive to extreme hot or cold weather, we ship it in a temperature-controlled package.

We ensure efficient and reliable delivery by working with all major carriers and we’re in constant contact with these carriers so we know immediately if there is a need to adjust for a potential weather disruption or other local and regional issues.

Standard shipping is free. You can get next-day or two-day shipping for an extra fee.

Where does Express Scripts get their medications?

We work directly with FDA-approved pharmaceutical manufacturers. The medications are stored in one of our home delivery pharmacies across the country. When you place your order, we choose one of our pharmacy facilities to fill your prescription depending on the medication and delivery location.

If I have my medication delivered, can I still talk to a pharmacist?

Yes. Your Express Scripts pharmacist is available by phone or email to answer questions about your medication.

We also have licensed pharmacists with knowledge about treating the specific conditions. You can talk with them during business hours about:

  • asthma
  • arthritis
  • cancer
  • depression
  • diabetes
  • heart disease
  • high blood pressure
  • high cholesterol
  • migraine headaches
  • women's health conditions

Are there any differences in my benefits when using the home delivery pharmacy vs. a participating retail pharmacy?

If your plan provides a choice of networks, then you decide how you want to get your long-term medications. Here's what you'd get with each choice:

Delivery from Express Scripts Pharmacy®

  • Get up to a 3-month supply of your medication with each refill
  • Free standard shipping is included in your plan
  • Pharmacists available by phone or email

Pick up from a local network pharmacy 

  • Get up to a 3-month supply of your medication with each refill
  • Choice of network pharmacies that work best for you

How can I locate a network pharmacy in my area?

After you log in, go to Find a Pharmacy under Prescriptions in the main menu. You can search for nearby network pharmacies by ZIP code or city and state.

What if I couldn’t use my member ID card when paying for a prescription at a retail pharmacy?

If your plan allows, you can submit a claim to be reimbursed for the medication. Your plan will consider your claim, based on its specific rules. For example, your plan's rules for covering the cost of the medication might be different if the pharmacy is not in your network.

You can submit a Prescription Drug Reimbursement Form if you paid full price for medication at a pharmacy because:

  • The pharmacy did not accept your member ID card by mistake.
  • You hadn’t yet received your member ID card.
  • You had to buy medication at a pharmacy outside your network (for example, if you need to fill a new prescription while you're on a trip).
  • Your plan requires you to submit a claim form for all medication you buy at a local pharmacy.

Log in to find the Prescription Drug Reimbursement Form.

Where do I go if I or my family member is military or retired military?

For more information about your prescription plan or to manage your plan online, please visit Militaryrx.express-scripts.com

When will I be charged for my order?

You won’t be charged for your order until your medication is shipped.

What payment methods can I use?

You can pay by:

  • Checking account
  • Credit card
  • PayPal

When will I get my order?

Delivery times depend on the type of order. Here are some general timeframes for getting your medication, once your order is placed:

  • First-time order: 8 to 11 days
  • Refills ordered online: 3 to 5 days
  • Refills ordered by mail: 6 to 9 days
  • Renewals ordered online (after we receive your doctor's approval): 5 to 8 days
  • Renewals ordered by mail: 7 to 11 days

You can also choose to have us send you a bill once your order ships.

Some plans also offer an extended payment plan (EPP) where you can split your cost over 3 months.

What if I take a temperature-sensitive medication?

We ship your medication in a tamper-evident, weather-resistant package. If your medication is sensitive to extreme hot or cold weather, we ship it in a temperature-controlled package.

Medications that require temperature control are sent via expedited shipping at no extra cost to you.

Is there an Express Scripts mobile app and how do I get it?

The Express Scripts mobile app lets you manage your prescriptions anytime, anywhere. You can order refills, make payments, and even set up reminders to take your medication.

You can download the Express Scripts mobile app for free from your device's app store.

Can I get automatic refills for my medications?

Yes, there are a few ways to get started with automatic refills.

Online

  • Go to the Prescriptions menu.
  • Choose Automatic Refills. You'll be taken to the Automatic Refills page.
  • Select the Manage Prescriptions tab.
  • Find the medications(s) you want to enroll.
  • Choose Start Automatic Refills.

Or, when you're placing an order and have medications in your cart, you'll see a checkbox next to the names of medications you can enroll in automatic refills.

You can contact us if you have questions about starting auto refills.

By phone

Call Express Scripts at 1.877.363.1303 to speak with a Patient Care Advocate

Can I obtain an early refill of my medications?

We understand the desire to be prepared. Standard refill policies, which allow you to refill or renew a prescription medication when 25%-35% of your current prescription is remaining, should help you stay on track with your medication during this time.

We are monitoring the situation closely and will update our information and policy if or when the situation changes. We are committed to taking appropriate actions to ensure you have the medication on hand to keep you healthy. Should you have any questions or concerns about your individual situation, our pharmacists are available 24/7.

If you currently fill 30-day supplies of your medication at a local pharmacy and would like a longer-term supply, you can ask your physician to write your prescription for a 90-day supply and fill it at Express Scripts Home Delivery. You can get started here.

Is my medication safe to take?

Yes, your medication is safe to take. We maintain rigorous safety standards for the inventory in our pharmacies, and only dispense medications that are approved by the FDA for the U.S. market. All drugs approved for use in the U.S. must comply with FDA manufacturing standards to assure quality and product label requirements.

Can you tell me where my medication was made?

We only dispense medications that are approved by the FDA for the U.S. market. All drugs approved for use in the U.S. must comply with FDA manufacturing standards to assure quality and product label requirements. The FDA oversees drug manufacturing and has staff in overseas regions (including China, India, Europe and Latin America) in order to expand oversight of imported medical products.

Can I get the flu shot at my local pharmacy?

Some of the most common vaccinations like flu vaccines are covered through your prescription plan. Check with your plan sponsor about specific coverage and copayment information.

If flu vaccines are covered, you and all other members covered by your plan can go to a local participating pharmacy to get the flu shot. Please note, every state has specific regulations regarding age restrictions, which vaccines can be administered by a certified pharmacist, and if a prescription is required.

Data from the Centers for Disease Control and Prevention (CDC) show that in the 2018-19 flu season, only about 45% of adults received their flu shot. This year, more than ever, we encourage as many Americans as possible to get the flu vaccine – even those who haven’t been vaccinated in the past – to help in the fight against COVID-19. It’s especially important for pregnant women, older adults, and people with chronic health conditions to get the flu vaccine not just this year, but every year.

How can I get a vaccination?

Follow these steps to get vaccinated at your local pharmacy:

Before you visit the pharmacy…

  • Check with your plan sponsor about vaccine coverage and copayment information, if applicable. Please note, for the COVID-19 vaccines, the cost of the vaccine may be covered at no cost (when using a participating retail pharmacy). Check with your plan sponsor about additional coverage information.
  • Make sure the pharmacy you use is part of your Express Scripts participating pharmacy network. If you’re not sure, log in to express-scripts.com and click Find a Pharmacy from the menu under Prescriptions to find out. You can also use the Express Scripts® mobile app on your digital device to locate a participating pharmacy. Please note, for the COVID-19 vaccines, most pharmacies should be able to administer the vaccine, once widely available. Call your pharmacy before visiting, to ensure the pharmacy is able to administer the COVID-19 vaccines, the pharmacy has vaccines available for administration, and to schedule an appointment if one is required by the pharmacy.
  • Call the pharmacy to verify their current vaccination schedule, vaccine availability, and any age restrictions. Please note, every state has specific regulations regarding age restrictions, which vaccines can be administered by a certified pharmacist, and if a prescription is required. Additionally, COVID-19 vaccine availability may vary due to supply and storage constraints, staffing, and/or other factors.

When you get to the pharmacy…

  • Be sure to present your prescription member ID card at the time of service.
  • Be sure to get your vaccine from the pharmacist at the pharmacy, not from the pharmacy’s on-site clinic.

Which vaccines are covered?

Some of the most common vaccinations like flu vaccines are covered through your prescription plan. Check with your plan sponsor about specific coverage and copayment information.

If flu vaccines are covered, you and all other members covered by your plan can go to a local participating pharmacy to get the flu shot. Please note, every state has specific regulations regarding age restrictions, which vaccines can be administered by a certified pharmacist, and if a prescription is required.

Data from the Centers for Disease Control and Prevention (CDC) show that in the 2018-19 flu season, only about 45% of adults received their flu shot. This year, more than ever, we encourage as many Americans as possible to get the flu vaccine – even those who haven’t been vaccinated in the past – to help in the fight against COVID-19. It’s especially important for pregnant women, older adults, and people with chronic health conditions to get the flu vaccine not just this year, but every year.

Why should I get vaccinated?

Immunizations, more commonly referred to as vaccines, help protect you, your family and friends, and the community from contracting and spreading vaccine-preventable diseases like seasonal flu, whooping cough, measles, shingles, pneumonia, and COVID-19. According to the Centers for Disease Control and Prevention (CDC), we vaccinate not only to protect ourselves and our children from seasonal illnesses like the flu, we vaccinate to protect our future because vaccinations are one of the best ways to put an end to the serious side effects of certain diseases. Additionally, COVID-19 vaccines are one of many important tools to help us take control of this pandemic.

Find out more of what the CDC has to say about the importance of vaccines at www.cdc.gov/vaccines/vac-gen/vaxwithme.html.

Who in my family can get vaccinated at a participating pharmacy?

All members covered by your prescription plan are eligible to receive plan-covered vaccines at a participating pharmacy. Please note, every state has specific regulations regarding age restrictions, which vaccines can be administered by a certified pharmacist, and if a prescription is required. Check with your local network pharmacy for further clarification.

Are COVID-19 vaccines covered?

COVID-19 vaccines are covered through the pharmacy benefit for most plans. Check with your plan sponsor about specific coverage and copayment information.

If COVID-19 vaccines are covered, you and all other members covered by your plan can go to a local participating pharmacy to get the COVID-19 vaccine, once it becomes widely available. Please note, every state has specific regulations regarding age restrictions, which vaccines can be administered by a certified pharmacist, and if a prescription is required. Call your pharmacy before visiting, to ensure the pharmacy is able to administer the COVID-19 vaccines, the pharmacy has vaccines available for administration, and to schedule an appointment if one is required by the pharmacy.

When can I get a COVID-19 vaccine?

On December 11, 2020, the U.S. Food & Drug Administration (FDA) issued the first emergency use authorization for the COVID-19 vaccine. It is anticipated that the initial vaccine supply will be limited, and therefore allocated to health care personnel and Long-Term Care (LTC) residents and staff. However, the vaccine supply will increase over time and all adults should be able to be vaccinated in 2021.

How will we know that a COVID-19 vaccine is both safe and effective?

Express Scripts looks to the FDA and CDC to determine if the COVID-19 vaccines are safe and effective. Express Scripts will make all FDA-approved COVID-19 vaccines available to members, and we will continue to monitor the latest guidance from leading public health organizations to ensure member safety. For more information, visit the CDC’s website.

What are the differences between the leading vaccine candidates?

There are three main platforms that vaccine manufacturers are using to develop COVID-19 vaccines. A central theme is that all vaccine candidates are focusing on developing immunity to the “S protein,” a component of the COVID-19 virus that is critical to allow itself to attach to receptors within our body and infect our cells. By developing vaccines that promote an immune response in our body against this specific protein, the available clinical trial data has shown encouraging results in preventing significant disease and/or transmission. Another difference between the candidates is differing storage requirements which could vary from simple refrigeration to deep freezing.

What is the FDA's Emergency Use Authorization process?

It is likely several vaccine candidates with be submitted for approval utilizing the FDA’s Emergency Use Authorization (EUA) application. This pathway was originally created after 9/11 to make sure that lifesaving therapies could be available earlier for vulnerable patients.

How will vaccines be distributed?

Initially, hospitals will provide COVID-19 vaccine to health care personnel. As more vaccine is distributed by the federal government, several thousand vaccination providers will be available, including but not limited to doctors’ offices, retail pharmacies, hospitals, and Federally Qualified Health Centers (FQHCs).

Who gets priority access to the vaccine?

Priorities will be outlined in state planning documents but we expect priority will be given to the most vulnerable, such as nursing home residents, along with frontline health care workers. You may periodically check your State Health Department’s site for updates on who is eligible to receive the vaccine. The CDC provides a link to accredited State Departments of Health here.

Will the vaccine need to be given each year?

At this time, the answer is unclear. Viruses tend to mutate over time, plus we do not yet completely understand how long vaccinations may provide protection from COVID-19 infection. This is a matter that will continue to be studied by the medical and scientific community.

What are my medicare coverage rights?

Read about your medicare prescription drug coverage rights.

MedicareCoverageRights.pdf

 

What do I need to know after my first dose of the vaccine?

If you have already received your first dose of the COVID-19 vaccine, you can register for the Center of Disease Control (CDC) v-safeSM After Vaccination Health Checker. Using your smartphone, you can easily report side effects and even get reminders if you need a second vaccine dose. Remember, getting the vaccine doesn’t replace taking the necessary precautions such as wearing a mask, hand washing, and social distancing. For a full list of COVID-19 safety requirements, visit the CDC's vaccine information page.

If you can’t find the answer to your question, please contact us.