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Express Scripts is an online pharmacy and a pharmacy benefit manager. We make prescription medications safer and more affordable for our members. We handle millions of prescriptions each year through home delivery from Express Scripts Pharmacy®.

Online

If you are already registered on our website, follow these steps:

If you can’t find the answer to your questions in the FAQs, click the link to Contact Us. Use one of the available options to contact a member services representative. We offer direct phone numbers for your plan and plan-specific information after you log in.

By phone

For general questions, please call our Patient Customer Service at the number on your member ID card or call 800.282.2881.

For technical support or assistance with your online account, please call 800.711.5672.

Members include those who have Express Scripts prescription benefits through their employer, health plan, or directly via Medicare Part D.

Depending on your plan, you may have received an Express Scripts member ID card. Or, you may have received one ID card for both your medical and prescription medicine benefits.

On the website, you can go to "Health and Benefits Information" from the home page menu to view links to print home delivery and claims forms as well as questionnaires. If your plan allows, you can also print an ID Card.

From your mobile device, you can use our mobile app or mobile website to view your ID card at any time.

If you take prescription medicine on an ongoing basis, your plan may allow you to order from our convenient home delivery pharmacy. Once you start, you can refill and renew your prescriptions from the website or mobile app - and free standard shipping is included.

To review your home delivery opportunities, go to the website or mobile app and for any medicine that displays the "Transfer to Home Delivery" option, click the button, then select the item and click "add to cart". After you add your retail medicine to the cart, complete the checkout process in order to finalize the transfer to home delivery. Express Scripts will then reach out to your doctor to receive approval.

The Express Scripts Mobile App lets you access and manage your prescriptions while you are on-the-go.

You can download the Express Scripts Mobile App for free from your device's app store. Search for "Express Scripts" and download it today. To learn more, please visit Express-Scripts.com/mobileapp.

Using our mobile app, you can:

  • Order refills and renewals
  • Check order status
  • Transfer medicines to home delivery
  • Compare pricing and coverage for brand-name and generic medicines
  • Find participating retail pharmacies and compare pharmacy prices
  • Find detailed drug information
  • And much, much more

Feature availability depends on your plan.

How do I refill a prescription?

Learn about Refills

Creating an online Express Scripts account is simple. To register, you can use your member ID or your social security number.

Getting started is easy. We just need your prescription.

For new prescriptions:
Ask your doctor to e-prescribe a 3-month supply to Express Scripts Home Delivery.

For current prescriptions:
After you register or log into your account, you can switch your eligible medications to delivery.

Once we have your prescription, we’ll take care of the rest. We’ll check to make sure your prescription is safe and effective before mailing it to you. If we have any questions, we’ll contact your doctor.

You won’t be charged for your order until your medication is shipped.

The Express Scripts mobile app lets you manage your prescriptions anytime, anywhere. You can order refills, make payments, and even set up reminders to take your medication.

You can download the Express Scripts mobile app for free from your device's app store.

Yes, there are a few ways to get started with automatic refills.

Online

  • Go to the Prescriptions menu.
  • Choose Automatic Refills. You'll be taken to the Automatic Refills page.
  • Select the Manage Prescriptions tab.
  • Find the medications(s) you want to enroll.
  • Choose Start Automatic Refills.

Or, when you're placing an order and have medications in your cart, you'll see a checkbox next to the names of medications you can enroll in automatic refills.

You can contact us if you have questions about starting auto refills.

By phone

Call Express Scripts® Pharmacy at 1.877.363.1303 to speak with a Patient Care Advocate

We understand the desire to be prepared. Standard refill policies, which allow you to refill or renew a prescription medication when 25%-35% of your current prescription is remaining, should help you stay on track with your medication during this time.

We are monitoring the situation closely and will update our information and policy if or when the situation changes. We are committed to taking appropriate actions to ensure you have the medication on hand to keep you healthy. Should you have any questions or concerns about your individual situation, our pharmacists are available 24/7.

If you currently fill 30-day supplies of your medication at a local pharmacy and would like a longer-term supply, you can ask your physician to write your prescription for a 90-day supply and fill it at Express Scripts® Pharmacy. You can get started here.

Yes, your medication is safe to take. We maintain rigorous safety standards for the inventory in our pharmacies, and only dispense medications that are approved by the FDA for the U.S. market. All drugs approved for use in the U.S. must comply with FDA manufacturing standards to assure quality and product label requirements.

We only dispense medications that are approved by the FDA for the U.S. market. All drugs approved for use in the U.S. must comply with FDA manufacturing standards to assure quality and product label requirements. The FDA oversees drug manufacturing and has staff in overseas regions (including China, India, Europe and Latin America) in order to expand oversight of imported medical products.

Some of the most common vaccinations like flu vaccines are covered through your prescription plan. Check with your plan sponsor about specific coverage and copayment information.

If flu vaccines are covered, you and all other members covered by your plan can go to a local participating pharmacy to get the flu shot. Please note, every state has specific regulations regarding age restrictions, which vaccines can be administered by a certified pharmacist, and if a prescription is required.

Data from the Centers for Disease Control and Prevention (CDC) show that in the 2018-19 flu season, only about 45% of adults received their flu shot. This year, more than ever, we encourage as many Americans as possible to get the flu vaccine – even those who haven’t been vaccinated in the past – to help in the fight against COVID-19. It’s especially important for pregnant women, older adults, and people with chronic health conditions to get the flu vaccine not just this year, but every year.

Follow these steps to get vaccinated at your local pharmacy:

Before you visit the pharmacy…

  • Check with your plan sponsor about vaccine coverage and copayment information, if applicable. Please note, for the COVID-19 vaccines, the cost of the vaccine may be covered at no cost (when using a participating retail pharmacy). Check with your plan sponsor about additional coverage information.
  • Make sure the pharmacy you use is part of your Express Scripts participating pharmacy network. If you’re not sure, log in to express-scripts.com and click Find a Pharmacy from the menu under Prescriptions to find out. You can also use the Express Scripts® mobile app on your digital device to locate a participating pharmacy. Please note, for the COVID-19 vaccines, most pharmacies should be able to administer the vaccine, once widely available. Call your pharmacy before visiting, to ensure the pharmacy is able to administer the COVID-19 vaccines, the pharmacy has vaccines available for administration, and to schedule an appointment if one is required by the pharmacy.
  • Call the pharmacy to verify their current vaccination schedule, vaccine availability, and any age restrictions. Please note, every state has specific regulations regarding age restrictions, which vaccines can be administered by a certified pharmacist, and if a prescription is required. Additionally, COVID-19 vaccine availability may vary due to supply and storage constraints, staffing, and/or other factors.

When you get to the pharmacy…

  • Be sure to present your prescription member ID card at the time of service.
  • Be sure to get your vaccine from the pharmacist at the pharmacy, not from the pharmacy’s on-site clinic.

Some of the most common vaccinations like flu vaccines are covered through your prescription plan. Check with your plan sponsor about specific coverage and copayment information.

If flu vaccines are covered, you and all other members covered by your plan can go to a local participating pharmacy to get the flu shot. Please note, every state has specific regulations regarding age restrictions, which vaccines can be administered by a certified pharmacist, and if a prescription is required.

Data from the Centers for Disease Control and Prevention (CDC) show that in the 2018-19 flu season, only about 45% of adults received their flu shot. This year, more than ever, we encourage as many Americans as possible to get the flu vaccine – even those who haven’t been vaccinated in the past – to help in the fight against COVID-19. It’s especially important for pregnant women, older adults, and people with chronic health conditions to get the flu vaccine not just this year, but every year.

Immunizations, more commonly referred to as vaccines, help protect you, your family and friends, and the community from contracting and spreading vaccine-preventable diseases like seasonal flu, whooping cough, measles, shingles, pneumonia, and COVID-19. According to the Centers for Disease Control and Prevention (CDC), we vaccinate not only to protect ourselves and our children from seasonal illnesses like the flu, we vaccinate to protect our future because vaccinations are one of the best ways to put an end to the serious side effects of certain diseases. Additionally, COVID-19 vaccines are one of many important tools to help us take control of this pandemic.

Find out more of what the CDC has to say about the importance of vaccines at www.cdc.gov/vaccines/vac-gen/vaxwithme.html.

All members covered by your prescription plan are eligible to receive plan-covered vaccines at a participating pharmacy. Please note, every state has specific regulations regarding age restrictions, which vaccines can be administered by a certified pharmacist, and if a prescription is required. Check with your local network pharmacy for further clarification.

COVID-19 vaccines are covered through the pharmacy benefit for most plans. Check with your plan sponsor about specific coverage and copayment information.

If COVID-19 vaccines are covered, you and all other members covered by your plan can go to a local participating pharmacy to get the COVID-19 vaccine, once it becomes widely available. Please note, every state has specific regulations regarding age restrictions, which vaccines can be administered by a certified pharmacist, and if a prescription is required. Call your pharmacy before visiting, to ensure the pharmacy is able to administer the COVID-19 vaccines, the pharmacy has vaccines available for administration, and to schedule an appointment if one is required by the pharmacy.

On December 11, 2020, the U.S. Food & Drug Administration (FDA) issued the first emergency use authorization for the COVID-19 vaccine. It is anticipated that the initial vaccine supply will be limited, and therefore allocated to health care personnel and Long-Term Care (LTC) residents and staff. However, the vaccine supply will increase over time and all adults should be able to be vaccinated in 2021.

Express Scripts looks to the FDA and CDC to determine if the COVID-19 vaccines are safe and effective. Express Scripts will make all FDA-approved COVID-19 vaccines available to members, and we will continue to monitor the latest guidance from leading public health organizations to ensure member safety. For more information, visit the CDC’s website.

There are three main platforms that vaccine manufacturers are using to develop COVID-19 vaccines. A central theme is that all vaccine candidates are focusing on developing immunity to the “S protein,” a component of the COVID-19 virus that is critical to allow itself to attach to receptors within our body and infect our cells. By developing vaccines that promote an immune response in our body against this specific protein, the available clinical trial data has shown encouraging results in preventing significant disease and/or transmission. Another difference between the candidates is differing storage requirements which could vary from simple refrigeration to deep freezing.

It is likely several vaccine candidates with be submitted for approval utilizing the FDA’s Emergency Use Authorization (EUA) application. This pathway was originally created after 9/11 to make sure that lifesaving therapies could be available earlier for vulnerable patients.

Initially, hospitals will provide COVID-19 vaccine to health care personnel. As more vaccine is distributed by the federal government, several thousand vaccination providers will be available, including but not limited to doctors’ offices, retail pharmacies, hospitals, and Federally Qualified Health Centers (FQHCs).

Priorities will be outlined in state planning documents but we expect priority will be given to the most vulnerable, such as nursing home residents, along with frontline health care workers. You may periodically check your State Health Department’s site for updates on who is eligible to receive the vaccine. The CDC provides a link to accredited State Departments of Health here.

At this time, the answer is unclear. Viruses tend to mutate over time, plus we do not yet completely understand how long vaccinations may provide protection from COVID-19 infection. This is a matter that will continue to be studied by the medical and scientific community.

Read about your medicare prescription drug coverage rights.

MedicareCoverageRights.pdf

 

If you have already received your first dose of the COVID-19 vaccine, you can register for the Center of Disease Control (CDC) v-safeSM After Vaccination Health Checker. Using your smartphone, you can easily report side effects and even get reminders if you need a second vaccine dose. Remember, getting the vaccine doesn’t replace taking the necessary precautions such as wearing a mask, hand washing, and social distancing. For a full list of COVID-19 safety requirements, visit the CDC's vaccine information page.

The CDC and FDA are reviewing data involving six reported U.S. cases of a rare and severe type of blood clot in people who received the J&J vaccine. These reported cases occurred among women between the ages of 18 and 48. Symptoms occurred 6 to 13 days after vaccination.

These blood clots events appear to be very rare. Nearly seven million patients have received the J&J vaccine with no other reported signs of this type of blood clot. Out of an abundance of caution, the CDC and FDA recommended the use of this vaccine be paused until additional reviews are complete.

Be aware that these blood clots appear to be extremely rare. Nearly seven million patients have received the J&J vaccine with no other reported signs of this type of blood clot. If you received the J&J vaccine and develop severe headaches, abdominal pain, leg pain, or shortness of breath within three weeks after vaccination, please contact your health care provider.

If you were vaccinated at a retail pharmacy, you can easily view your vaccination status in the Express Scripts mobile app.

If you were vaccinated at a mass vaccination site and no claim was filed with Express Scripts, you will need to use your paper vaccination card. You can also check with your local state health registry for verification information.

Express Scripts® Pharmacy is available to those with pharmacy benefits from Express Scripts and other participating pharmacy benefit managers. In the future, non-members will be able to use the pharmacy.

To order a refill, log in to your account and go to Refill Prescriptions under Prescriptions in the main menu. Choose your available medication and place your order.

You can also order refills through the Express Scripts® mobile app.

Yes, you can call 1-800-282-2881 to request large print or braille pill bottle labels.

Express Scripts also works with En-Vision America to offer ScriptTalk, a “talking pill bottle”. This audio prescription label reading device is available for free. Call En-Vision America at 1-855-752-6605 to enroll. En-Vision America is open Monday through Friday, 9 a.m. - 5:30 p.m. ET.

Yes, you can call 1-800-282-2881 to request pill bottles with easy to open lids.

Patients who want a convenient and cost-effective way to get long-term maintenance medications. We deliver to your home or workplace — or to any specified location — to make sure you get your medication when and where you need it. You will also enjoy:

  • Free standard shipping
  • A hassle-free automatic refill program, saving you trips to the pharmacy
  • Helpful digital tools that make it easier to keep on track with your medications
  • 24/7 access to pharmacists — there’s always someone here to help

Getting started is easy. We just need your prescription.

For new prescriptions:

Ask your doctor to e-prescribe a 3-month supply with refills to Express Scripts® Pharmacy.

For current prescriptions:

After you register or log in to your account, you can switch your eligible medications to home delivery with just a few clicks. You can also do this in the Express Scripts® Pharmacy app.

Or call us at the number on the back of your member ID card any time. We’re happy to help.

Once we have your prescription, we’ll take care of the rest. We’ll check to make sure your prescription is safe and effective before mailing it to you. If we have any questions, we’ll contact your doctor.

Having your medication delivered is only for maintenance medicine that you take daily or regularly for an ongoing condition. These often come in a 90-day supply, meaning you are less likely to miss a dose, which can keep you healthier as compared to 30-day.

It’s very safe. Millions of people have their medications delivered every day. We make sure packaging is confidential, tamper evident and weather resistant. If your medication requires specific temperature control, we use special packaging and coolant packs, adjusting for weather forecast and climate.

After we receive your prescription from your doctor, your medication usually arrives within 3-5 days. It may take longer if Express Scripts® Pharmacy needs additional information from your doctor or if your medication is temporarily unavailable. If so, Express Scripts® Pharmacy will notify you and give you options. You can always track the progress of your medication shipment online or through the Express Scripts® mobile app.

Order from Express Scripts® Pharmacy. Log in or register to place an order. Please keep in mind, in the short-term, there will be limited supplies and tests may take up to 2 weeks to arrive. We're working to improve our supply and turnaround time.

Due to high demand, it may take up to 2 weeks to receive your tests.

Most at-home COVID-19 tests use a gentle self-collected anterior nasal swab sample to determine a positive or negative COVID-19 result. The swab is swirled in a chemical solution and applied to a test strip. Follow the specific instructions on your test for accurate results. You can also learn more on our blog.

Our pharmacists are available around the clock, with no voicemails or callbacks, so you can have an unrushed conversation from the privacy of your own home, whenever you need it.

Simply contact Express Scripts® Pharmacy using the toll-free number on the back of your member ID card or call 800.282.2881.

You can always reach a live person to help you at Express Scripts® Pharmacy — a patient care advocate or a pharmacist — 24 hours a day, 7 days a week. Contact Express Scripts® Pharmacy using the toll-free number on the back of your member ID card or call 800.282.2881.

For technical support or assistance with your online account, please call 800.711.5672.

Depending on your plan, you received either a prescription benefit ID card or a combined ID card for both your medical and prescription benefits. You can find your member ID number on this card.

How can I review prescription coverage and pricing information online?

Learn About Pricing

Once you have registered on our website, you can:

  • Easily order refills
  • Track your orders
  • Transfer medications to our home delivery pharmacy
  • Compare pricing and coverage for brand-name and generic medications
  • Find network retail pharmacies and compare pharmacy prices
  • Find detailed drug information

Some of these features may depend on your plan.

You can get covered, long-term medications delivered. To be eligible for delivery, you must have a prescription written for a 3-month supply. The actual quantity or days' supply you receive depends on your plan's rules.

We don’t offer delivery for short-term or temporary medications like an antibiotic. There are also limits on delivery for controlled substances like opioid medications.

You can pay by:

  • Checking account
  • Credit card
  • PayPal

To view pricing and coverage information, log in and go to Price a Medication under Prescriptions in the main menu.

Select a member of your plan, enter the drug name, and search. Depending on your plan, we can use your ZIP Code to find nearby network pharmacies.

Your results will tell you whether or not the medication is covered and give you pricing information.

How can I find a network pharmacy near me?

Learn About Pharmacies

We ship your medication in a tamper-evident, weather-resistant package. If your medication is sensitive to extreme hot or cold weather, we ship it in a temperature-controlled package.

We ensure efficient and reliable delivery by working with all major carriers and we’re in constant contact with these carriers so we know immediately if there is a need to adjust for a potential weather disruption or other local and regional issues.

Standard shipping is free. You can get next-day or two-day shipping for an extra fee.

Delivery times depend on the type of order. Here are some general timeframes for getting your medication, once your order is placed:

  • First-time order: 8 to 11 days
  • Refills ordered online: 3 to 5 days
  • Refills ordered by mail: 6 to 9 days
  • Renewals ordered online (after we receive your doctor's approval): 5 to 8 days
  • Renewals ordered by mail: 7 to 11 days

You can also choose to have us send you a bill once your order ships.

Some plans also offer an extended payment plan (EPP) where you can split your cost over 3 months.

When will I be charged for my order and what payment methods can I use?

Go to My Orders

We work directly with FDA-approved pharmaceutical manufacturers. The medications are stored in one of our home delivery pharmacies across the country. When you place your order, we choose one of our pharmacy facilities to fill your prescription depending on the medication and delivery location.

If your plan provides a choice of networks, then you decide how you want to get your long-term medications. Here's what you'd get with each choice:

Delivery from Express Scripts Pharmacy®

  • Get up to a 3-month supply of your medication with each refill
  • Free standard shipping is included in your plan
  • Pharmacists available by phone or email

Pick up from a local network pharmacy 

  • Get up to a 3-month supply of your medication with each refill
  • Choice of network pharmacies that work best for you

We ship your medication in a tamper-evident, weather-resistant package. If your medication is sensitive to extreme hot or cold weather, we ship it in a temperature-controlled package.

Medications that require temperature control are sent via expedited shipping at no extra cost to you.

Yes. Your Express Scripts pharmacist is available by phone or email to answer questions about your medication.

We also have licensed pharmacists with knowledge about treating the specific conditions. You can talk with them during business hours about:

  • asthma
  • arthritis
  • cancer
  • depression
  • diabetes
  • heart disease
  • high blood pressure
  • high cholesterol
  • migraine headaches
  • women's health conditions

After you log in, go to Find a Pharmacy under Prescriptions in the main menu. You can search for nearby network pharmacies by ZIP code or city and state.

If your plan allows, you can submit a claim to be reimbursed for the medication. Your plan will consider your claim, based on its specific rules. For example, your plan's rules for covering the cost of the medication might be different if the pharmacy is not in your network.

You can submit a Prescription Drug Reimbursement Form if you paid full price for medication at a pharmacy because:

  • The pharmacy did not accept your member ID card by mistake.
  • You hadn’t yet received your member ID card.
  • You had to buy medication at a pharmacy outside your network (for example, if you need to fill a new prescription while you're on a trip).
  • Your plan requires you to submit a claim form for all medication you buy at a local pharmacy.

Log in to find the Prescription Drug Reimbursement Form.

For more information about your prescription plan or to manage your plan online, please visit Militaryrx.express-scripts.com

If you can’t find the answer to your question, please contact us.